IT Support Engineer (Mid–Senior) - EMEA (London or Stockholm)
Location:
Remote (London or Stockholm preferred) - occasional onsite support for the local office.
Department: IT
Reports To: Security/IT Manager
Employment Type: Full-Time
About Channel Factory
Channel Factory is a global technology and data platform that helps advertisers and agencies build brand-suitable, contextually aligned ad strategies. Our IT team supports a distributed, cloud-first workforce across North America, EMEA, and APAC - focused on seamless user experience, automation, and secure device management.
Role Overview
The EMEA IT Support Engineer plays a key role in supporting our European workforce, managing devices, and ensuring smooth day-to-day operations. You’ll be the go-to contact for EMEA users, balancing technical troubleshooting with systems administration and contributing to global IT initiatives.
Key Responsibilities
- Provide Tier 2/3 technical support for end users in your region via Jira Service Management.
- Manage and maintain the macOS fleet through Jamf Pro, including enrollment, compliance, and patch management.
- Support Google Workspace administration (user lifecycle, mail routing, permissions, and group management).
- Administer SSO/MFA platforms (OneLogin or similar) — user provisioning and application assignments.
- Coordinate hardware logistics for your region — procurement, shipping, RMA, and local vendor management.
- Collaborate with global IT teams to ensure follow-the-sun coverage and consistent standards.
- Maintain asset records and documentation in our IT systems.
- Participate in global projects (automation, onboarding/offboarding improvements, and process documentation).
Requirements
- 4+ years in IT Support, Service Desk, or Systems Administration.
- Strong macOS expertise (Jamf Pro, ABM/DEP).
- Hands-on experience with Google Workspace and SSO/MFA platforms.
- Familiarity with networking fundamentals (DNS, VPN, etc.).
- Excellent communication skills and ability to work across time zones.
- (Preferred) Experience with automation/scripting (Python).
Nice to Have
- Exposure to endpoint security tools or SOAR automation.
- Experience in a global, remote-first environment.
- Familiarity with Slack or Atlassian administration.
Top Skills
What We Do
Channel Factory is a global technology and data platform that maximizes both performance efficiency and contextual suitability, delivering contextual performance for advertisers on YouTube. Channel Factory’s technology platform, ViewIQ, analyzes all YouTube channels and videos to ensure ads run on brand suitable and contextually relevant content. Channel Factory maximizes performance for advertisers on YouTube through managed service or self-service dynamic whitelists & blacklists, easily implemented through DV360 or Google Ads. Our platform is built to meet the needs of advertisers, offering standard IAB category lists or highly customized content lists in 36+ languages.
