IT Support Engineer

About iBusiness Funding

iBusiness Funding is a software and lender service provider specializing in small business lending. Our technology, team, and process enable us to support loans from $10,000 to $25 million for our lending partners. Our technology solutions have been proven to quickly scale our clients’ portfolios without the need for additional overhead. Our flagship product, LenderAI, features end-to-end lending functionality from sales all the way through servicing

To date, we’ve processed over $11 billion in small business loans and handle more than 1,000 business loan applications daily. Our team is driven by our core values of innovation, integrity, enjoyment, and family.

Join us and be part of a team that’s transforming the finance industry and empowering businesses to thrive!

Position Description:

We are seeking an experienced IT Support Engineer with a strong foundation in Microsoft 365 administration and modern device management. This role supports core service desk operations while also contributing to platform administration and automation. The ideal candidate has a service-oriented mindset, broad working knowledge of the Microsoft 365 ecosystem (Entra, Intune, Exchange Online), and is comfortable assisting in the configuration and upkeep of internal IT systems such as JIRA. This is a hands-on technical support role with exposure to scalable platforms and infrastructure.

Major Areas of Responsibility:

Microsoft 365 Platform & User Lifecycle

• Execute and improve onboarding and offboarding workflows across Microsoft 365, including account provisioning, license assignments, asset procurement and deployment, and access rights.
• Manage user identities, groups, and conditional access policies within Microsoft Entra ID.
• Administer services such as Exchange Online, Teams, SharePoint, and Windows 365 Cloud PCs.
• Apply and maintain Intune policies for Windows and macOS devices, including compliance settings, configuration profiles, and app management.

Endpoint & Device Management

• Support users across both Windows and macOS platforms, particularly for developers requiring elevated tool access and device-specific configurations.
• Help maintain system health through proactive monitoring and endpoint policy enforcement.
• Apply general knowledge of macOS management concepts such as PPPC and mobile configs to support MDM-driven environments.
• Ensure chain-of-custody controls for assets deployed to and collected from employees both domestically and internationally.

Internal Systems Support – JIRA and Automation

• Support and occasionally manage IT projects or processes through JIRA.
• Assist with configuration of workflows, issue types, schemes, custom fields, forms, and automations in JIRA.
• Collaborate with IT leadership to streamline and optimize IT ticketing and process automation using available tools.

Security & Governance

• Reinforce and support security policies within Microsoft 365, including secure collaboration and guest access governance.
• Drive enterprise data protection by monitoring endpoint compliance, upholding access protocols, and facilitating secure international access for employees on the move.
• Ensure industry-standard compliance by supporting SOC 2 and GDPR initiatives across IT operations.
• Maintain best practices for Teams, SharePoint, and email security settings.

Automation & Scripting (Preferred but not Required)

• General understanding or exposure to scripting (PowerShell or Shell scripting) to assist in automation of common IT support tasks is a plus.

Documentation & Support Excellence

• Maintain clear and up-to-date documentation on procedures, configurations, and knowledge base content.
• Contribute to the ongoing departmental knowledgebase as well as end-user Help Desk documentation, ensuring regular updates and creating new documents as needed.
• Provide timely and professional support to end users while identifying opportunities to reduce repeat issues through automation or improved processes.

Qualifications:

•    4+ years in an IT support or technical service desk role, with at least 2+ years administering Microsoft 365 services.
•    Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
•    Experience with Microsoft Entra ID (Azure AD), Intune, Exchange Online, SharePoint and Teams administration.
•    Familiarity with remote monitoring and management (RMM) tools and their typical functions (remote access, patching, alerting, software deployment).
•    Understanding of networking fundamentals such as IP addressing, DNS, and DHCP; experience managing DNS records and basic firewall rule creation at the endpoint level.
•    Understanding of JIRA workflows, custom fields, forms, and automations.
•    Comfortable supporting and troubleshooting both Windows and macOS environments.
•    General understanding or exposure to PowerShell or Shell scripting is a plus.
•    Strong interpersonal and troubleshooting skills with a focus on user experience and efficiency.
•    Microsoft certifications (e.g., MS-102, SC-300, MD-102) are a plus.

Physical Demands:

Typical office setting with occasional physical demands (e.g., lifting up to 20 lbs). This role requires direct interaction with employees, timely follow-ups, and proactive communication as part of a collaborative IT team.

Conclusion:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.