IT Support Engineer

We're looking for a driven IT Support Engineer who thrives in fast-paced environments and takes pride in seeing problems through to resolution. In this role, you'll be the frontline hero supporting our computer systems, hardware, software, video conferencing tools, network infrastructure, and security—both in the office and occasionally offsite. You'll work hands-on to troubleshoot issues, implement solutions, and provide "white glove" service with the confidence and initiative to own every task until it's resolved.

Key Responsibilities Include:

• Responsible for providing a high level of support for 100+ end users in multiple locations
• Provide “White Glove” support for all executives both in office and at other specified locations
• Provide hardware/software/application support for all workstations, systems, and servers
• Respond and escalate as needed to any network and security issues
• Manage and support system configurations, upgrades, and maintenance of IT infrastructure
• Respond to all support issues via messenger, phone, and email in a timely manner that conveys strong subject matter expertise
• Maintain asset management ensuring accurate records and timely resolution
• Oversee new user onboarding process, end-user access to systems, create/disable user accounts, and provide necessary onboarding training as directed
• Complete tasks and projects accurately and thoroughly within expected timeframe and up to high-quality standards
• Ensure that access requests and approvals are accurate and well documented
• Provide support for multiple video conferencing systems and applications
• Develop and document checklists, solutions, and IT procedures for efficiency and best practices

Qualifications:

• Minimum of 3 years of experience in an IT Support role required
• It is essential to have experience working with Executive / C-Suite level leadership
• Imperative to have excellent interpersonal and communication skills 
• Top notch organization, dependability, and flexibility
• High level of proficiency with Microsoft Office applications
• Strong level of knowledge on Windows, Mac, and Server Operating Systems
• Strong level of knowledge on iOS and Android devices
• Experience with Active Directory, Microsoft Azure AD, and Intune
• Experience working with Slack, Duo, BeyondTrust, PDQ Deploy/Inventory, MS Defender, Confluence, and Egnyte
• Experience working with a Mobile Device Management solution (MDM)
• Experience working with and supporting Zoom, Zoom Conferencing Rooms and Microsoft Teams
• Experience working with VPN’s, Multi-Factor Authentication (DUO), access control systems, and CCTV systems
• Must have proficient knowledge of networking (Unifi Equipment preferred) and security standards
• Must have strong communication and troubleshooting skills with a strong attention to detail
• Must be able to work effectively and efficiently in a fast-paced environment under pressure, while maintaining professionalism
• Willing to work flexible and varying shift times including weekends and evenings

Why work with Stronghold?

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you're looking for a challenging and fulfilling career, we invite you to apply.

Benefits

• Market-competitive compensation
• Fully paid benefits (Medical, Dental and Vision)
• Fully Funded HSA (with HDHP)
• 401k + Match
• Company sponsored LTD, STD, life insurance and AD&D
• Generous PTO policy
• 20 company recognized holidays 
• Class A offices in prime locations
• Parental Leave

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.