IT Support Engineer

Job Posted 17 Days Ago Posted 17 Days Ago
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Warsaw, Warszawa, Masovian
Entry level
Information Technology • Consulting
The Role
As an IT Support Engineer, you will identify and analyze issues in source code and databases, ensuring smooth application operation. Responsibilities include downloading source code for diagnosis, investigating C# bugs, documenting resolutions, and escalating unresolved issues to third-level support.
Summary Generated by Built In

Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

  • Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
  • Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
  • Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
  • Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

  • Flexible working hours.
  • Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

  • A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
  • Generous referral bonuses, offering up to PLN6,000 for referring specialists.
  • Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

  • Ongoing guidance from a dedicated Team Manager for each employee.
  • Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

  • Dedicated team-building budget for online and on-site team events.
  • Opportunities to participate in charitable initiatives and local sports programs.
  • A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

We are seeking a dedicated Support Engineer to join our team. In this role, you will be responsible for identifying, reproducing, and analyzing issues in source code and database structures. Your work will be crucial in ensuring the seamless operation of our applications and resolving customer concerns efficiently.

Key Responsibilities:

  • Download and analyze source code to reproduce and diagnose reported issues.
  • Investigate bugs in C# code and SQL database tables.
  • Document problem resolutions clearly in the ticketing system.
  • Escalate unresolved issues to third-level support when necessary.
  • Refer to application documentation, including descriptions of common problems, to facilitate issue resolution.


Qualifications

Must-Have Requirements:

  • Proficiency in reading and understanding source code in object-oriented and scripting programming languages.
    • Preferred languages: C#, .NET, PowerShell.
    • Preferred tools: Microsoft Visual Studio, Microsoft Visual Studio Code,
  • Expertise in SQL programming language for database analysis and troubleshooting.
    • Preferred databases: Microsoft SQL Server, MySQL.
    • Preferred tools: Microsoft SQL Management Studio, DBeaver.


Additional Information

Hybrid work - 3 days from one of our offices (Warsaw, Lublin, Poznan)

Top Skills

C#,.Net,Sql
The Company
20,111 Employees
On-site Workplace

What We Do

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Top Employer Europe 2024

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