• Supporting Huawei storage and server products including enterprise storage devices, cloud storage, cloud computing software & tools, rack servers, blade servers, high density servers and related storage/server management software.
• Providing project/solution implementation in coordination with partner and/or cross-functional team members to have the ICT network implemented on time.
• Providing technical support, handling problem analysis and providing other required service to company’s agents and other valued service partner.
• Providing support and guidance to company’s service partner which relate to technical enquiry, issue analysis, technical solution and document.
• Assisting and auditing project designs and solutions for company’s partner and customer.
• Recognizing problems need to be escalated to HQ and keep track of the whole process flow.
• Providing support to delivery team which includes solution demonstration, configuration guide.
• Resolving single- and cross technology incidents independently, and working with team members to resolve unusually complex or cross technology incidents.
• Bachelor’s degree in Electronics, Computer Engineering or related discipline.
• Excellent verbal, written, and communication skills.
• Min. 1-5 years’ experience of installing and implementing server operating systems, and related technologies in an enterprise
environment.
• Experience of administrating server and storage systems.
• Having ability to install, operate and maintain monitoring and management systems.
• Ability to provide basic network level support including configurations, diagnostics, and troubleshooting.
• Must be able to multitask and work under pressure.
• Vendor certification will be a plus.
• Able to travel domestic and international.
Top Skills
What We Do
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.
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