We’re looking for an IT Support Engineer to provide on-site IT support to ensure the smooth operation of end-user devices, software, applications, and IT systems. Troubleshoot technical issues, manage helpdesk requests, and deliver timely, customer-focused support to employees.
Responsibilities:
- Provide first-line and on-site technical support for desktop computers, laptops, peripherals, software, and end-user applications.
- Manage helpdesk tickets, including issue logging, prioritization, troubleshooting, resolution, escalation, and SLA compliance.
- Perform laptop and desktop imaging, configuration, deployment, upgrades, and hardware repairs.
- Troubleshoot Microsoft Office, SharePoint, endpoint security, virtualization, and application performance issues.
- Support LAN, WAN, wireless connectivity, and other basic network-related issues.
- Assist with employee onboarding and offboarding, including account provisioning, access management, equipment preparation, and decommissioning.
- Maintain accurate IT asset inventory, software records, and technical documentation.
- Install and update software, security patches, and workstation configurations in accordance with IT policies.
- Coordinate with regional IT teams, vendors, and third-party service providers to resolve technical issues.
- Provide clear technical guidance to employees and ensure timely communication on support requests.
- Ensure compliance with IT security standards, procedures, and company policies.
Requirements:
- Degree in Information Technology, Computer Science, or a related discipline.
- Minimum 2–3 years of relevant experience in IT support, desktop support, or end-user computing.
- Strong hands-on troubleshooting skills in PC hardware, operating systems, software, system imaging, and device deployment.
- Working knowledge of Microsoft Windows, Microsoft Office applications, and SharePoint.
- Basic understanding of LAN, WAN, wireless networking, and network troubleshooting.
- Familiarity with endpoint security platforms such as CrowdStrike and Mimecast is an advantage.
- Experience with Aruba Networks and helpdesk ticketing systems is an advantage.
- Strong problem-solving, communication, and interpersonal skills, with the ability to explain technical issues to non-technical users.
- Ability to manage competing priorities, handle multiple support requests, and meet service level agreements (SLAs).
- Demonstrate accountability, initiative, attention to detail, and a strong customer service mindset.
- Able to work independently on-site while collaborating effectively with regional IT teams and other departments.
Skills Required
- Degree in Information Technology, Computer Science, or a related discipline
- 2-3 years of relevant experience in IT support, desktop support, or end-user computing
- Hands-on troubleshooting skills in PC hardware, operating systems, software, system imaging, and device deployment
- Working knowledge of Microsoft Windows, Microsoft Office applications, and SharePoint
- Basic understanding of LAN, WAN, wireless networking, and network troubleshooting
- Familiarity with endpoint security platforms such as CrowdStrike and Mimecast
- Experience with Aruba Networks and helpdesk ticketing systems
- Strong problem-solving, communication, and interpersonal skills
- Ability to manage competing priorities, multiple support requests, and service level agreements
- Ability to work independently on-site while collaborating with regional IT teams and other departments
Ichor Systems, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ichor Systems, Inc. and has not been reviewed or approved by Ichor Systems, Inc..
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Affordable Benefits — A premium‑free medical plan fully covered by the employer is available for eligible U.S. employees, with indications of premium‑free family coverage in some contexts. Coverage breadth includes medical, dental, vision, and tax‑advantaged HSA/FSA options.
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Retirement Support — A 401(k) match of 50% on the first 8% with immediate vesting supports long‑term savings. Life and disability insurance further reinforce financial protection.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a 15% discount enables broad participation in ownership. Plan availability is described as global, subject to standard plan terms.
Ichor Systems, Inc. Insights
What We Do
We are a leader in the design, engineering, and manufacturing of critical fluid delivery subsystems and components for semiconductor capital equipment. Our product offerings include gas and chemical delivery systems and subsystems, collectively known as fluid delivery systems and subsystems, which are key elements of the process tools used in the manufacturing of semiconductor devices. Our gas delivery subsystems deliver, monitor, and control precise quantities of the specialized gases used in semiconductor manufacturing processes such as etch and deposition. Our chemical delivery systems and subsystems precisely blend and dispense the reactive liquid chemistries used in semiconductor manufacturing processes such as chemical-mechanical planarization, electroplating, and cleaning. We also provide precision-machined components, weldments, e‑beam and laser-welded components, precision vacuum and hydrogen brazing and surface treatment technologies, and other proprietary products. This vertically integrated portion of our business is primarily focused on metal and plastic parts that are used in gas and chemical systems, respectively. We are strategically located to provide the highest level of customer service and support from our program management, sales, engineering, and executive management teams. Ichor is headquartered in Fremont, California, and we have production facilities in California, Oregon, Texas, Nevada, Minnesota, Singapore, Malaysia, Korea, Mexico, and the UK, staffed by our 2000+ team members.
