The Role
Provides onsite and ticketed IT support across Linux, Windows, and Mac environments. Responsibilities include troubleshooting hardware, software, connectivity, and network issues; device provisioning and maintenance; onboarding and offboarding; identity and access management; hardware lifecycle management; Google Workspace and Microsoft 365 administration; and meeting room AV support. The role also helps establish scalable IT operations as the company grows.
Summary Generated by Built In
About Nclusion
What You’ll Do
What You Bring to the Table
Nclusion is on a mission to provide traditional financial services to 1.5 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.
About the RoleAs an IT Support Engineer, you will make sure every employee has the technology, tools, and support they need to do their best work and shape how we deliver financial services to underserved markets. You'll be Nclusion's first in-person IT hire, serving as the on-site extension of our remote Head of IT and partnering with our in-market IT teams. You'll keep employees productive day to day, owning everything from walk-up troubleshooting to identity, access, and core IT operations. You'll also help shape how IT operations run at Nclusion today, and build the systems that support us as we keep growing.
This role is onsite at our Palo Alto, CA office.
- Serve as the primary point of contact for walk-up and ticketed IT support. Gather context, troubleshoot hardware, software, and connectivity issues across Mac, Windows, and Linux, resolve issues where possible, and coordinate with other IT teams when deeper expertise is needed.
- Provide hands-on support for device provisioning, hardware diagnostics, patching, and endpoint maintenance.
- Own day-to-day employee onboarding and offboarding, identity and access management, and hardware lifecycle management, working closely with teams across the company.
- Troubleshoot onsite network, connectivity, and hardware issues, and administer core platforms including Google Workspace and Microsoft 365.
- Set up, troubleshoot, and support onsite AV and meeting room technology.
- 3-5 years of IT support experience, ideally at a startup.
- Strong customer service and communication skills. You can explain technical issues clearly and patiently to employees who walk up needing help, often mid-troubleshoot.
- A track record of proactive problem-solving, catching and resolving issues before they become bigger problems.
- Deep technical range across IT infrastructure, business applications, and endpoint management on Linux, Windows, and Mac, along with identity and access management, Google Workspace, and Office 365.
- An AI-forward mindset. You use AI tools to work faster and smarter, and bring that instinct to how you support the team.
- Nice to have: Okta experience.
Benefits and Perks
- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture
The base pay range for this role is $90,000 – $125,000 per year.
In our commitment to fostering a diverse and inclusive workplace, we value the unique perspectives and experiences each individual brings to our team. We encourage all candidates, regardless of background, to apply. Your skills, talents, and potential contributions matter deeply to us, and we believe in creating an environment where everyone has an opportunity to thrive. We recognize that meeting every listed requirement may not always be possible, but we value passion, determination, and a willingness to learn. Your application is an opportunity for us to discover the exceptional qualities you bring.
Skills Required
- 3-5 years of IT support experience
- Strong customer service and communication skills
- Ability to explain technical issues clearly and patiently
- Proactive problem-solving experience
- Technical experience across Linux, Windows, and Mac
- Identity and access management experience
- Google Workspace experience
- Microsoft 365 or Office 365 experience
- AI-forward approach to using AI tools
- Startup experience
- Okta experience
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The Company
What We Do
Nclusion is a financial technology company dedicated to empowering underserved and unbanked populations in the developing world. By providing accessible, affordable, and inclusive financial services, we’re on a mission to drive financial inclusion and promote economic growth and entrepreneurship.
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