IT Support Engineer

Metyis is Growing! We are looking for a IT Support Engineer with +2 years of experience to join our global internal IT team in our Porto Digital Campus.

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering Big Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities. 

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself. We are Metyis. Partners for impact.

• Develop your professional career working with one of the biggest brands in the fashion industry;

• Interact with C-level at our clients on a regular basis to drive their business towards impactful change;

• Lead your team in creating new business solutions via data-driven insights;

• Seize opportunities at the client and at Metyis in our entrepreneurial environment;

• Become part of a fast-growing international and diverse team.

• Assist and guide end users on how to use standard office applications, workplace technologies, and follow IT best practices

• Troubleshoot, analyze, and resolve IT issues related to hardware, software, Microsoft 365, connectivity, and other IT services in collaboration with employees

• Handle the technical aspects of employee onboarding and offboarding, ensuring devices, accounts, applications, and access are properly configured

• Install, configure, and deploy Windows and macOS devices using Microsoft Intune and Autopilot

• Support and manage smartphones and tablets, including iPhones, iPads, and Android devices

• Monitor and manage hardware lifecycle activities, including warranties, replacements, repairs, and device refreshes

• Provide support for Microsoft Teams, meeting rooms, video conferencing systems, and other workplace technologies

• Maintain and update IT manuals, knowledge articles, and documentation for IT processes

• Contribute to workplace modernization, automation, cloud, security, and AI initiatives

• Work closely with our internal IT teams and external IT partners to ensure smooth, efficient, and consistent IT support

• 2+ years of experience working onsite in IT Support / Workplace Support, with familiarity with IT support processes and tools

• Operational management and support of standard office hardware and applications, including:

  • Windows 11 and macOS / MacBook installation and management

  • Smartphones and tablets, including iPhones, iPads, and Android devices

  • Microsoft 365 administration and services, including Entra ID, Exchange Online, and Intune

  • Office 365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint

  • Microsoft Teams and other video conferencing and meeting room systems

  • Basic knowledge of office networks, Wi-Fi, connectivity troubleshooting, and printing

• Familiarity with modern workplace technologies, Microsoft Cloud, Endpoint Management, and device management

• Fluent in Portuguese and proficient in English

• Excellent customer service and communication skills; energetic, positive, proactive, and enjoy helping people

• Ability to work independently, take ownership, and organize and structure your own work and tasks

• Eager to learn new technologies and keep up to date with developments, especially in Microsoft Cloud, Security, Automation, and AI

In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity.