IT Support Engineer

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Key Responsibilities

• The IT Support Analyst role at Magna Autolaunch is to ensure the stability, integrity and efficient operation of end users computers including hardware, software, and access to network resources. 
• Provide hands on and remote support for all aspects of computer use at Magna Autolaunch.
• Assist in planning and implementing major changes to existing systems and/or implement new systems as required.
• Represent Magna Autolaunch with customers, vendors or with Magna should interface issues arise.
• Establish and follow procedures and audit compliance for security, anti-virus protection, Sarbanes Oxley requirements, as well as backup and disaster recovery.
• Repair when practical or control the repair of hardware problems relating to Windows computers.
• Comply with software license requirements.
• Understands and follows established rules, procedures and policies relating to position.
• Appreciate and maintain proper level of confidentiality.
• Adhere to Magna HR & IT policies and directives.
• Adhere to established Autolaunch quality standards.                                                                                   
• Ensure self and the team attend all scheduled training as deemed required by Autolaunch.         
• Ensure team attend monthly employee meetings, complete engagement survey and participation in other company related activities and events.            
• Support Autolaunch by making continuous improvement suggestions and encourage the team to do the same.
• Employees attending other plants are representatives of Autolaunch and should adhere to the Autolaunch policies and other facilities' rules, policies, and procedures.                                         
• Compliance with Magna's Code of Conduct and Ethics & Disclose it process.
• Complete all relevant audit documentation as required.                                           
• Adhere to the principles of Magna's Employee Charter and Operational Principles.
• Perform other reasonable duties as required.

Environmental, Health & Safety Responsibilities

• Lead by example by following the Environmental, Health and Safety (EH&S) policies and procedures.
• Work in compliance with the provisions of the Health and Safety Act and its regulations.
• Follow the guidelines and rules as set out by the Employee Handbook and policies and procedures.
• Live up to the responsibilities and duties as outlined in the Health and Safety Act. 
• Support all plant EH&S initiatives and requirements.
• Ensure all accidents, incidents and / or occupational illnesses are reported immediately in accordance with the EH&S operating principles.
• Ensure that only authorized personnel are operating and performing tasks they have been trained on.
• Ensure Return to Work program is followed in conjunction with human resources.  
• Comply with designated responsibilities related to environmental and safety management systems.

Knowledge and Qualifications

• Proven hands-on experience with PC hardware, Windows 10 operating system, wired and wireless network connectivity.
• Working knowledge of Microsoft Office 365 including Microsoft Teams and OneDrive.
• Experience in configuring, deploying, maintaining, upgrading, and decommissioning of desktops, laptops, MFPs, mobile phones and tablets.
• Excellent PC hardware & software troubleshooting skills.
• Provide technical support for on-premises & remotely connected staffs.
• Proficiency with a wide range of software installation and licensing tools and processes.
• Effective communication, organization, and documentation skills.
• Recognized post-secondary degree or diploma in Computer Science or related field.
• Familiarity with TCP/IP, Active Directory, SharePoint, and PowerBI is an asset.

Skills and Competencies

• Ability to work effectively as part of a team.
• Strong communication skills, both written and verbal. Effective interpersonal skills.
• Strong organisational, planning, problem-solving and analytical skills.
• Ability to work on own initiative under minimum supervision.
• Ability to work accurately and efficiently under pressure.
• Excellent decision-making capabilities – quick thinker when under pressure.
• English language fluency, both written and verbal.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.