IT Support Engineer (Permanent WFH | 4-day Work Week | Day Shift)
Location: Remote – Philippines
Shift: 9:00 AM – 9:00 PM PH Time | 4-day Compressed Work Week (The working days and rest days may vary per week. This means that candidates must be open to working during weekends. During the training period, candidates must work during the evening shift).
About Us
Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.
You’ll report directly to our VP of Technical Services, supporting diverse client environments while gaining valuable exposure to Microsoft, networking, and enterprise IT systems — all on a permanent day shift with mentorship and growth.
Why You'll Love This Role
✅ Permanent Work-from-Home: As a remote-first organization, you can achieve work-life balance
🌙 Fixed Day Shift: 9 AM –9 PM PH time, 4 days/week (rest days may rotate)
🚀 Career Growth: Hands-on experience across Microsoft 365, Azure, firewalls, backups, and more
📚 Certifications Paid For: Plus paid training to deepen cloud, security, or network skills.
🎉 Strong Culture: Smart, collaborative, no micromanagement – just great people
What You'll Be Doing
- Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more
- Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues
- Assist with Azure, Intune, AVD, backups, and endpoint management
- Collaborate with senior U.S. engineers to escalate and learn advanced cases
- Champion new tech solutions to continuously improve client IT environments
- Manage and prioritize multiple projects in a deadline-driven environment
Who We're Looking For:
Required:
- 4+ years in IT support (MSP or enterprise IT strongly preferred)
- Solid English communication and a strong customer-first mindset
- Experience with Windows 10/11, Microsoft 365, Azure, remote support tools
- Familiarity with networking basics: DNS, DHCP, VPN, firewall troubleshooting
- Self-motivated, dependable, and documentation-driven
- Takes ownership, responds promptly, and communicates with clarity and honesty
Nice-to-Have:
- Certifications (Microsoft, Cisco, Fortinet, etc.)
- Experience with backup tools like Veeam or Datto
- Exposure to Microsoft Server environments, SCCM, AVD, or cloud PaaS/IaaS
Compensation & Benefits
💵 Competitive pay, based on your experience and technical depth
🖥️ Brand new WFH gear: Laptop, monitor, headset
🏦Mandatory government benefits + 13th month pay
🏥HMO (w/1 dependent)
🏖️ 15 days of PTO/year + Birthday Leave
🎓 Paid certifications + hands-on training aligned to your career goals
🧠 Mentorship from a Microsoft MVP: Work with Jeremy Wallace, one of Microsoft’s most recognized experts in endpoint management and cloud tech
🎁Year-end performance bonus
To stay updated on our latest technology, follow Safari Micro, Inc and our Azure architect Jeremy Wallace on LinkedIn.
Top Skills
What We Do
Founded in 1997, Safari Micro is a value added reseller (“VAR”) of IT hardware, software, and services (cloud computing; network infrastructure; storage; security; endpoint solutions; managed services; etc.) to businesses, school districts, state municipalities, and governmental agencies of all sizes across the United States. Since our inception, we have steadily grown by being laser focused on both the needs of our customers and employees…because we truly believe that happy employees equates to happy customers. By consistently building and nurturing extremely strong partnerships in this industry with manufacturers and distributors of all sizes, our sales and IT services professionals are able to efficiently provide our customers with everything that they need, exactly when they need it.
Since 1997, have succeeded in hiring and retaining a growing team of highly experienced IT professionals, the vast majority of whom have spent their entire career navigating the ever-changing landscape of this complex IT industry. Whether it’s assisting customers with their IT procurement needs, or providing on or off-site IT services, our goal is simple: LISTEN to what they need in order to craft the optimal solution to their problem at a price that makes sense for their budget. All while providing impeccable communication throughout the entire process. Our IT sales and services professionals have succeeded throughout their careers in this industry for one reason: they are the BEST at what they do, and we take a great deal of pride in the positive personalities, skill sets and 100% customer focus that embodies each and every member of our company.
So if you are looking to utilize your IT sales or services expertise at a company where you are compensated extremely well, given the autonomy you desire and support you need to succeed, all while working with a genuinely enjoyable group of good-hearted professionals, please…reach out to us for a 100% confidential and casual chat. :-)
.png){kind=logo}
