Job Title: IT Support Engineer
Location: Noida, India (Hybrid)
Department: IT
Employment Type: Full-time
About the Role
We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida. The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.
Key Responsibilities
- Provide first and second-level end-user support (hardware, software, connectivity)
- Manage and troubleshoot devices running Windows 10/11 and macOS
- Administer and support Active Directory, Microsoft Entra ID, Intune, and Office 365
- Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams
- Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).
- Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.
- Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.
- Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf
- Handle support tickets via Jira, ensuring timely resolution and communication
- Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi)
- Support and maintain printers and printing services
- Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink)
- Deliver high-quality and responsive support to VIP and Executive users
- Maintain up-to-date technical documentation and contribute to internal knowledge base
Technical Requirements
- At least 3 years of experience in an IT Support or Desktop Support role
- Solid knowledge of Microsoft Entra ID (Azure AD), Intune, and Office 365
- Comfortable supporting Windows and macOS platforms
- Experience with mobile devices and MDM tools
- Familiarity with basic networking concepts and troubleshooting
- Working knowledge of ticketing tools (Jira preferred)
- Fluent in spoken and written English
Soft Skills
- Customer-oriented mindset: You enjoy helping people and delivering a positive user experience
- Problem-solving approach: You analyze issues methodically and propose effective, lasting solutions
- Strong communication: You can explain technical issues in clear, simple terms to non-technical users
- Adaptability: You stay calm and effective in a fast-paced or changing environment
- Autonomy and ownership: You take initiative, follow through on issues, and escalate when needed
- Team spirit: You collaborate constructively with peers and contribute to a positive team culture
- Attention to detail: You follow processes and keep clear records of your work
Preferred Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
- Certifications such as MS-900, SC-900, or MD-102 are a plus
- Experience in multinational or tech-driven environments is appreciated
If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you!
Skills Required
- At least 3 years of experience in IT Support or Desktop Support
- Knowledge of Microsoft Entra ID or Azure AD, Intune, and Office 365
- Experience supporting Windows and macOS platforms
- Experience with mobile devices and MDM tools
- Familiarity with basic networking concepts and troubleshooting
- Working knowledge of ticketing tools, preferably Jira
- Fluent spoken and written English
- Bachelor's degree in IT, Computer Science, or a related field
- MS-900, SC-900, or MD-102 certification
- Experience in multinational or tech-driven environments
What We Do
NeoXam is a financial software company delivering solutions and services for buy- and sell-side players in the financial markets. Its offerings cover data management, investment management, investment accounting, reporting, and reconciliation, helping clients adapt to market changes and serve their customers. The company operates internationally, serving 175+ customers in 25 countries, processing more than €25 trillion in assets per day, and supporting over 10,000 users.
