Brain Co.

IT Support Engineer, MENA

Reposted Yesterday

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2 Locations

In-Office or Remote

Junior

Artificial Intelligence • Information Technology • Software

The Role

The IT Support Engineer provides first-line support to a 70+ team, managing help desk tasks, onboarding, offboarding, and access requests, while ensuring corporate security programs are maintained. There is potential for this part-time role to become full-time as the company grows.

Summary Generated by Built In

IT Support Engineer — Part-Time MENA

About Brain Co.

Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries.

Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value
Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses
Streamlined hospital patient care → 40% better outcomes, 80% less admin work
$55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks

The Role

As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.

What You’ll Work On

Help Desk & Employee Support

First-line IT support for a 70+ person team — hardware, software, and account issues
On-site and remote support across macOS and Windows
Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
Execute provisioning workflows and fulfill access requests per our access entitlement model
Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

Run offboarding on last days: disable accounts, revoke access, recover equipment
Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

Own the access request queue and fulfill approved requests within our 2-hour SLA
Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
Help maintain office network infrastructure and troubleshoot connectivity issues
Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics

You Might Be a Great Fit If You…

Have 2+ years of IT support or helpdesk experience, ideally at a startup
Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
Have run onboarding and offboarding workflows and understand the security stakes
Are organized and dependable — you juggle open requests without dropping the ball
Communicate clearly with non-technical employees
Work independently and surface issues proactively

Bonus points for:

Google Workspace administration
MDM experience (Jamf, Kandji)
SOC 2 access control or IT audit exposure
Basic scripting (Python, Bash)

Why Join Us

Real ownership from day one — you’ll run IT operations, not just execute tickets
Work at a company deploying AI to governments, hospitals, and critical industries
Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role
Competitive hourly compensation