IT Support Engineer - Maternity Cover
Term: Full-time, 12 month contract
Location: High Wycombe
Salary: £25000-£35000 pa + benefits
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.
This contract role will start in September 2026 and is expected to last for 12 months.
You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.
You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Essential experience :
- Professional experience with Microsoft Office 365 Administration
- MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
- Experience of MacOS/Windows - hardware & software troubleshooting
- Professional Experience working in another IT Support role
Experience beneficial to the role:
- Azure / Entra ID cloud services – modern workplace
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or Supporting Single Sign-On SSO
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.
Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
Skills Required
- Professional experience with Microsoft Office 365 Administration
- MDM Platforms (experience; ideally Apple Business Manager, Intune or Jamf)
- Experience of MacOS/Windows hardware and software troubleshooting
- Professional experience working in another IT Support role
- Azure / Entra ID cloud services (modern workplace)
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer troubleshooting
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or supporting Single Sign-On (SSO)
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
What We Do
We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Company hack-days, external visits – we’re all about innovation, fresh thinking and great, great products. (Plus, you get a free lunch in the canteen. No really.) We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you.
