IT Support Engineer (ITSE)

For Linklaters Service Delivery Centre Warsaw, we are currently recruiting for the IT Support Engineer  role.

Your role

The role is to provide high end IT support to the Warsaw Linklaters office. This involves the provision and management of IT hardware and the delivery of IT support services. This work will include the logging, diagnosing, monitoring and resolving of requests and problems using a call management system; as well as proactive IT advice on relevant IT matters to the Warsaw Core Management Team.

Key responsibilities include:

• Management of the local IT hardware over the entire asset lifecycle; from procurement, to installation, supervision, audits, reporting, and replacement.

• Ensure global IT processes and procedures are followed locally.

• Maintain asset DB, provide liaison with external vendors.

• Act as a point of contact in relation to new tools and technologies introduced globally; relay communications and training related to incoming changes.

• Provide first line application and hardware support for local Technology tools. Troubleshoot, engage with users, maintain the call queue – while working with other Technology teams and functions to resolve the issues.

• Continuous review and consultation of local IT processes and services – ensuring they are fit for purpose and delivering the right quality of services.

Your experience

Aside from the technical aptitude and skills, this role requires excellent customer service and communications skills. As important as the ability to fix an issue is, the ability to engage appropriately with the users to communicate and escalate to other technical teams to resolve the root cause is equally as important.

You will therefore need to be able to cultivate and maintain key relationships – both with local customers as well as global Technology experts (architects, 3rd line support, etc.). You will be proactive in those relationships – able to recognise the needs, problems, and opportunities related to local IT before they are officially raised.

We are seeking an individual who:

• Demonstrates aptitude / enthusiasm for IT.

• Has customer service experience.

• Has good knowledge of AV technologies and support of video conference systems.

• Is able to manually handle IT equipment.

• Has support desk experience, or other experience in the IT industry.

• Has professional Services experience and or any other corporate experience.

• Speaks fluent English and Polish.

Location

• Warsaw (onsite position)

Contract

• contract of employment (umowa o pracę)

Linklaters and the Team

Linklaters is a people business. Being best in class in the eyes of our clients means that our  people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people  who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong. This is vital to our ability to work as one team, with a common mind-set.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

Key Benefits

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Private medical insurance

• On-site gym and bike facilities 

• Group Life insurance 

• Firm funded worldwide personal travel insurance, for you and your family 

• Subsidised sport card or public transportation card

• Wide range of training opportunities

What sets us apart

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments

• We celebrate diversity, equity and inclusion so our people can bring themselves to work

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

IT Hardware Support, IT Infrastructure Support, Proactive Approach

This list of duties and responsibilities above is not exhaustive.  It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.