To perform standard Service Desk Level 1 tasks such as troubleshooting common PC, printer, and application issues, IT systems monitoring, taking calls and opening tickets & monitor emailed tickets, attempt first call resolution.
Required Candidate's Profile:
- Excellent oral & written communication skills in English
- Front-line interaction experience with US customers is a plus
- Ability to work as part of the customer support and implementation team
- Willingness to work on night shift, weekend, and holiday coverage
BCA/BBA/MCA/MBA(IT Specialization)/MBA having bachelor's in computer science
Selection Process:
1-Online Test (Reasoning, Aptitude, Personality )-30 Min
2-Online English Test
3-Interview (Client-Side and HR)
Address: Unit No. 729/730, DLF Cyber City, Technology Corridor,
Skills Required
- Excellent oral and written communication skills in English
- Ability to work as part of the customer support and implementation team
- Willingness to work night shifts, weekends, and holidays
- BCA, BBA, MCA, MBA with IT specialization, or MBA with a bachelor's degree in computer science
- Front-line interaction experience with US customers
What We Do
Spikewell is an AI engineering and technology delivery company focused on healthcare and intelligent platforms. It develops custom software, clinical applications, healthcare interfaces, EHR integrations, analytics, and data solutions for hospitals and healthcare organizations. Its services also include AI and machine-learning solutions, robotic process automation, workflow optimization, cloud technologies, and decision-support systems designed to improve operations, reduce costs, and enhance patient care.
