IT Support Engineer II

Performance Drone Works (PDW) is building the next generation of tactical robotic systems used across defense, national security, and public safety missions. We are building a new center of engineering excellence to design our new category of tactical robotic systems and the industrial capacity to deliver them, bringing decisive airpower into the hands of every operator. We are not here to make promises; we are here to deliver real systems with real capabilities for real missions. 
You will join a team of operators, engineers, and builders who solve hard problems with humility and focus. We design and produce multi-mission aerial systems that operators trust to perform in real-world conditions, reliably, repeatedly, and at scale. Our approach is grounded in operator-centered design, rapid iteration from field use, and U.S.-based manufacturing. We operate by a clear set of values: Mission First, Aim Farther, Own It, Win Together. This is how we build advantage and how we help protect our service members, our communities, and our country. 

Now, we’re entering a new phase of growth and are looking for an IT Support Engineer II to provide reliable, responsive end-user support and contribute to the day-to-day operations of our IT environment.

What You’ll Do

• Handle Tier 1/2 incidents involving advanced endpoint issues.
• Perform advanced diagnostics using logs and remote tools.
• Manage device imaging and deployment workflows.
• Write and maintain scripts (PowerShell/Bash).
• Administer Entra /Azure AD identity and access workflows.
• Support endpoint security tools, patching, and encryption.
• Troubleshoot DNS/DHCP/VPN/Wi‑Fi issues.
• Participate in Incident/Problem/Change processes.
• Coordinate with security and engineering teams.

Requirements

• 3+ years enterprise technical support experience.
• Expert Windows/macOS troubleshooting.
• Strong networking fundamentals (DNS, DHCP, VPN, Wi‑Fi).
• Write reliable scripts for inventory, cleanup, policy checks.
• Working experience with Entra ID.
• Knowledge of endpoint security practices.
• Designs/optimizes Intune /JAMF device profiles, pilot tests.
• Translates technical detail for non-technical users, proactive updates to KB.
• Must have the ability to obtain and maintain a U.S. Security Clearance.

Preferred

• Network+, Security+, ACSP, or other relevant Microsoft certifications.
• Enterprise deployment experience.
• Experience collaborating with SecOps.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Ability to sit, stand, bend, reach, and move about regularly throughout the day and lift / carry up to 50 pounds. Must have manual dexterity to operate standard office and IT equipment such as computers, keyboards, servers, and cabling tools. Must be physically capable of installing or replacing workstation and network hardware, tracing cabling in confined spaces, and performing light equipment setup within office or lab environments.

Work Environment

This position primarily operates in a standard office setting with periodic work in lab and manufacturing areas. The role requires use of standard office and IT equipment and may involve occasional access to server racks, networking closets, or production areas.Limited travel may be required to PDW facilities, test sites, or vendor locations for project or maintenance activities. The position may involve occasional exposure to non-climate-controlled environments, noise, or dust, and may require personal protective equipment (PPE) when entering production zones. This is a fast-paced, collaborative environment requiring close coordination with engineering, manufacturing, and information-security teams. Standard work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., with occasional after-hours activities as operational needs demand.

Benefits 

PDW values our team, and we offer a compensation package reflective of your experience and capabilities. Benefits include: 

• Comprehensive BCBS medical, dental, and vision coverage; 80% sponsored by the company. 
• Safe Harbor 401(K) with company match. 
• Paid Parental Leave. 
• On-site gym at Huntsville, AL & Denver, CO locations.
• Employer provided life insurance. 
• Robust Employee Assistance Program (EAP). 
• A work environment that encourages teamwork and innovation. 
• Competitive salary, generous paid time off (PTO), and flexible leave options. 

EEO Statement 

PDW is an equal opportunity employer that upholds all federal and state non-discrimination laws. We ensure a fair and unbiased evaluation for employment for all qualified candidates regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, medical condition, disability, genetic information, veteran status, or any other characteristic protected by law.