As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI.
Your ResponsibilitiesOwn and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring
Administer Google Workspace including user lifecycle management, security configurations, and data governance policies
Provide expert-level support for macOS and iOS devices, resolving complex technical issues
Design and implement zero-touch deployment workflows for new employee onboarding
Develop automation scripts to streamline repetitive IT tasks and improve efficiency
Create and maintain IT documentation, knowledge base articles, and self-service resources
Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards
Several years of experience in IT support with focus on Apple device management
Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle)
Expert knowledge of Google Workspace administration and security features
Deep understanding of macOS and iOS enterprise management
Experience with ITIL processes and ISMS frameworks
Experience with SSO/identity management solutions
Scripting skills (Python, Bash, or AppleScript) for automation
Excellent communication skills and customer-service orientation
Fluent in German and English
Google Workspace certification is a plus
What you can expect from us:
Become part of an AI revolution!
30 days of paid vacation
Access to a variety of fitness & wellness offerings via Wellhub
Mental health support through nilo.health
JobRad® Bike Lease
Substantially subsidized company pension plan for your future security
Subsidized Germany-wide transportation ticket
Budget for additional technical equipment
Flexible working hours for better work-life balance and hybrid working model
Virtual Stock Option Plan
Skills Required
- Several years of experience in IT support with focus on Apple device management
- Proven hands-on experience with Kandji/IRU or similar MDM solutions
- Expert knowledge of Google Workspace administration and security features
- Deep understanding of macOS and iOS enterprise management
- Experience with ITIL processes and ISMS frameworks
- Experience with SSO/identity management solutions
- Scripting skills (Python, Bash, or AppleScript) for automation
- Excellent communication skills and customer-service orientation
- Fluent in German and English
- Google Workspace certification is a plus
What We Do
We are an AI research and application company that researches, develops and operationalises large-scale AI models for language, image data and strategy, thereby contributing to securing Europe's digital sovereignty
