IT Support Engineer (2nd line)

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Zabierzów, Krakowski, Małopolskie, POL
In-Office
Gaming • Information Technology • Software
The Role

Ready to be the technical backbone of our international organization? We are seeking a dedicated and proactive IT Support Engineer (2nd Line) who thrives on diagnosing and solving complex technical challenges.We prioritize passion, initiative, and core technical skills over formal seniority. If you excel at troubleshooting applications, managing Windows/Linux Servers, writing SQL queries, and translating technical jargon into clear, simple language for users, we want you.If you possess the required skills, we strongly encourage you to apply and grow with us!What You Will Be Doing:
  • Provide support to our internal clients, expertly troubleshooting technical issues related to applications, operating systems, and computer hardware.
  • Install and configure Linux and Windows systems and software, adhering to established company procedures.
  • Support database operations by writing simple SQL queries, analyzing routine errors, and executing backup processes.
  • Develop and maintain clear and accessible user manuals and technical documentation.
What We Are Looking For:
  • Strong practical knowledge of Linux and Windows Server operating systems.
  • Fundamental understanding of SQL (e.g., ability to write basic SELECT and UPDATE queries).
  • A solid grasp of LAN/WAN configuration and common networking challenges.
  • Basic knowledge of virtualization concepts and technologies.
  • Fluency in Polish and a communicative level of English.
Nice to have:
  • Prior experience in the IT industry or a related field.
  • Ability to write scripts (e.g., PowerShell and Bash) to automate tasks.
  • Communicative ability in Ukrainian (useful for serving our diverse client base).
What Matters to Us:
  • Authentic Passion for IT and a proactive approach to problem-solving.
  • Initiative, commitment, and a genuine willingness to develop your professional skills.
  • The ability to clearly communicate complex technical issues to non-technical end-users.
  • Strong collaborative skills and a dedication to teamwork.
Benefits
  • Individual training budget and days off from work
  • Flexible working hours
  • Relocation package
  • Medical care and life insurance
  • MyBenefit cafeteria and Multisport
  • Subsidized meals
  • Sports and integration events
  • Language classes
  • Referral program
  • Work-life balance
  • Healthy snacks, fruits and vegetables
  • Yoga and fitness sessions at the office
  • Carpooling

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The Company
HQ: Zabierzów
336 Employees
Year Founded: 1998

What We Do

As part of the NOVOMATIC Group, we are breaking boundaries and shaping the future of the exciting world of gaming. Our overarching mission is to provide innovative solutions for the rapidly growing gaming industry. NOVOMATIC Technologies Poland is a trendsetter, constantly looking for new opportunities. We specialise in the design and manufacture of distributed systems that enable smooth and reliable gaming experiences. We provide advanced platforms for gaming terminals, delivering unparalleled quality and performance. We implement a variety of games, creating unique stories for gamers around the world. Partnership, commitment and continuous development are the most important things for us. Join us for an extraordinary journey of innovation! Together, we can shape the future of the gaming industry by creating revolutionary solutions and providing unique experiences for passionate gamers.

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