IT Support Contractor

About us:

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The opportunity:

We’re looking for an experienced IT contractor to support our team on a fractional basis. This is a medium-term engagement best suited for someone who consults with multiple companies and is available to support Parsley on an ongoing basis. This role is a great fit for someone who intentionally chooses contract work as their primary focus. To ensure continuity, we're looking for someone who is not actively seeking full-time employment elsewhere and can partner with us reliably over the medium term.

The time commitment will vary depending on need, likely between 5 and 15 hours per week. You’ll help resolve escalated IT issues, update and manage device systems, and occasionally support in-person tech needs at our NYC office.

What you'll do:

• Respond to escalated IT support requests and service tickets
  
• Support onboarding and offboarding workflows when needed
  
• Make updates to device management tools such as Jamf
  
• Ship, receive, and prepare Mac laptops for employees, including occasional visits to our NYC office, or coordinate with in-office staff to ensure preparation & delivery.
  
• Perform basic audits and software updates
  
• Assist with procurement and inventory tracking
  
• Recommend and implement small improvements to IT systems and processes
  
• Collaborate with internal teams on short technical projects
  

What you’ll need:

• Solid experience with MacOS administration
  
• Familiarity with Slack, Zoom, and Google Workspace in a remote-first setup
  
• Experience with Jamf or a similar MDM tool
  
• Ability to manage IT procurement and asset inventory
  
• Self-sufficient and reliable with timely communication
  
• Experience with SOC 2, HIPAA, or similar frameworks is a plus
  
• Background supporting startups or small teams is preferred

Terms:

• $40-55 per hour rate
• 5-15 hours per week but hours may land outside that estimate based on business needs
• Must be within commutable distance to NYC via train, subway car for occasional onsite needs

Important note:

In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. 

    Please note: 

• We will never communicate with you via Microsoft Teams
• We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment

We look forward to connecting!