The Role
Provides first-level technical support for employees and clients. Troubleshoots hardware, software, network, and internet issues; installs and maintains computers, printers, and peripherals; manages user accounts and system access; maintains IT inventory records; documents support requests and resolutions; and escalates complex issues when needed.
Summary Generated by Built In
Travtech Limited is looking for an IT Support Associate to provide technical assistance to employees and clients. The role involves troubleshooting hardware, software, and network issues while ensuring the smooth operation of the organization's IT infrastructure.
Key Responsibilities
✔,Provide first-level technical support for computer systems and software.
✔, Install, configure, and maintain desktops, laptops, printers, and peripherals.
✔ Diagnose and resolve hardware and software issues promptly.
✔ Support network connectivity and internet-related issues.
✔ Create and manage user accounts and system access.
✔ Maintain IT inventory and equipment records.
Document support requests and their resolutions.
✔ Escalate complex technical issues when necessary
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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