The Role
Provides hands-on, part-time IT support across multiple locations, including helpdesk assistance, hardware and software troubleshooting, device deployment, inventory management, workstation setup, printer and audiovisual support, documentation, and technology moves. The role supports onboarding and offboarding, performs basic equipment maintenance, protects confidential information, and escalates complex technical or security issues. Travel between locations and lifting equipment up to 40–50 pounds may be required.
Summary Generated by Built In
Part-Time IT Support Assistant
Employment Type: Part-Time
Location: Multiple BGCWPA Locations
Hours: Up to 29 hours per week
Status: Hourly/Non-Exempt (Part-Time)
Compensation: $21-$25 hourlyJob SummaryThe Part-Time IT Support Assistant provides entry-level, hands-on technology support across BGCWPA locations. Working under the direction of the technology team, this position helps keep staff devices, workstations, printers, displays, and other user-facing technology organized, functional, and ready for daily operations. The role supports routine helpdesk requests, device deployment, inventory, software troubleshooting, audio/visual setup, documentation, and general technology maintenance.
This position supports routine day-to-day technology needs and does not carry responsibility for system administration, cybersecurity strategy, budget management, vendor contracts, or major technology decision-making. The ideal candidate is dependable, organized, patient, service-oriented, eager to learn, and comfortable supporting staff with varying levels of technical ability.Essential ResponsibilitiesThe Part-Time IT Support Assistant will support the technology department with responsibilities including, but not limited to:
BGCPWA’s highest priority is the safety of the youth we serve. CPR, Pediatric First Aid, Child Abuse Prevention, Criminal History, FBI Clearance, NSOR Certificate, PA Disclosure, PA Staff Health Assessment, TB Test, and Mandated Reporter certification required upon hire.
Notice
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Our organization prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Employment Type: Part-Time
Location: Multiple BGCWPA Locations
Hours: Up to 29 hours per week
Status: Hourly/Non-Exempt (Part-Time)
Compensation: $21-$25 hourlyJob SummaryThe Part-Time IT Support Assistant provides entry-level, hands-on technology support across BGCWPA locations. Working under the direction of the technology team, this position helps keep staff devices, workstations, printers, displays, and other user-facing technology organized, functional, and ready for daily operations. The role supports routine helpdesk requests, device deployment, inventory, software troubleshooting, audio/visual setup, documentation, and general technology maintenance.
This position supports routine day-to-day technology needs and does not carry responsibility for system administration, cybersecurity strategy, budget management, vendor contracts, or major technology decision-making. The ideal candidate is dependable, organized, patient, service-oriented, eager to learn, and comfortable supporting staff with varying levels of technical ability.Essential ResponsibilitiesThe Part-Time IT Support Assistant will support the technology department with responsibilities including, but not limited to:
- Respond to basic helpdesk tickets and staff technology requests; gather relevant details, document troubleshooting steps, communicate status, and provide clear next steps.
- Troubleshoot common hardware and software issues involving Windows computers, laptops, Chromebooks, iPads, printers, monitors, docks, webcams, headsets, and other user-facing equipment.
- Assist staff with routine connectivity needs, including approved Wi-Fi connections, printers, displays, projectors, docking stations, and peripherals; escalate network or access issues requiring administrative intervention.
- Prepare and deploy new or replacement devices by labeling equipment, charging devices, connecting peripherals, completing approved basic configuration, verifying functionality, and distributing equipment.
- Support onboarding and offboarding technology tasks under the direction of the Director or Systems Administrator, including preparing assigned equipment, collecting returns, checking condition, and updating inventory records.
- Maintain accurate asset records for computers, tablets, phones, radios, cameras, monitors, accessories, and other equipment, including assigned user/site, asset tag or serial information, condition, movement, return, and disposition.
- Provide basic user support for Google Workspace, Microsoft Office, Windows, ChromeOS, and iPadOS, including routine application questions, approved updates, sign-in troubleshooting, and basic settings or peripheral configuration.
- Set up and organize workstations and shared technology areas, including monitors, docks, power supplies, keyboards, mice, cable routing, and equipment placement so spaces remain functional, safe, and orderly.
- Provide basic printer support by checking connections, paper and consumables, clearing simple jams, verifying print settings, and identifying when repair or vendor support is needed.
- Support audio/visual needs for meetings, trainings, events, and presentations by setting up and testing laptops, projectors, displays, speakers, microphones, cameras, and presentation connections.
- Perform routine equipment checks and basic preventative maintenance, including checking cables and chargers, identifying damaged equipment, confirming devices power on, and reporting repair or replacement needs.
- Organize technology storage areas, charging stations, spare equipment, cables, adapters, and accessories using clear labeling and orderly storage practices.
- Assist with technology moves and site setups by packing, transporting, installing, reconnecting, and testing equipment while following safe handling practices and established procedures.
- Create and update simple internal documentation, checklists, inventory notes, and staff how-to guides for common technology tasks using clear, non-technical language.
- Travel to BGCWPA locations as assigned to provide on-site support, complete deployments, troubleshoot routine issues, perform inventory checks, or assist with technology projects.
- Communicate recurring issues, equipment failures, inventory concerns, and unresolved support needs to the Director, Systems Administrator, or designated IT lead with sufficient detail for follow-up.
- Escalate complex, urgent, security-related, account-administration, network, server, system-level, or policy-related issues to the appropriate IT lead rather than making unauthorized changes.
- Protect confidential staff, youth, organizational, account, and technology information encountered while providing support and follow BGCWPA expectations for privacy and appropriate access.
- Maintain a professional, patient, and customer-service-focused approach when supporting staff, youth-facing teams, leadership, and visitors, including explaining basic technology steps in an accessible manner.
- Attend required BGCWPA meetings and trainings and complete assigned technology tasks, special projects, site support, and other related duties within the scope of the position.
- Support a healthy and safe environment by handling, transporting, charging, storing, and disposing of technology equipment appropriately and reporting damaged equipment, unsafe cabling, or other hazards.
- High school diploma or equivalent required.
- Basic understanding of computers, laptops, Chromebooks, iPads, printers, Wi-Fi, and common office software.
- Ability to follow written instructions, established procedures, and checklists and document work completed.
- Strong customer service skills and ability to work patiently with non-technical users.
- Strong verbal and written communication skills.
- Ability to work independently on assigned tasks while recognizing when to ask for help or escalate an issue.
- Good organizational skills, reliability, and attention to detail.
- Ability to travel between BGCWPA locations as needed.
- Ability to lift and carry technology equipment up to 40-50 pounds as needed.
- Must maintain confidentiality when working around staff, youth, organizational, or technology-related information.
- Some college, technical training, IT coursework, or related experience preferred.
- Six months to two years of basic IT, helpdesk, computer repair, school technology, nonprofit technology, or customer service experience preferred.
- Familiarity with Google Workspace and Microsoft Office preferred.
- Experience setting up computers, monitors, printers, tablets, or basic networked devices.
- Experience using a helpdesk ticketing system or inventory system.
- Interest in pursuing a career in information technology, cybersecurity, systems administration, or nonprofit operations.
- Valid driver license and reliable transportation preferred.
- Prior experience in a school, youth-serving, nonprofit, or community-based organization is a plus.
BGCPWA’s highest priority is the safety of the youth we serve. CPR, Pediatric First Aid, Child Abuse Prevention, Criminal History, FBI Clearance, NSOR Certificate, PA Disclosure, PA Staff Health Assessment, TB Test, and Mandated Reporter certification required upon hire.
Notice
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Our organization prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Skills Required
- High school diploma or equivalent
- Basic understanding of computers, laptops, Chromebooks, iPads, printers, Wi-Fi, and common office software
- Ability to follow written instructions, established procedures, and checklists and document completed work
- Strong customer service skills and ability to work patiently with non-technical users
- Strong verbal and written communication skills
- Ability to work independently and recognize when to ask for help or escalate issues
- Good organizational skills, reliability, and attention to detail
- Ability to travel between BGCWPA locations as needed
- Ability to lift and carry technology equipment weighing up to 40–50 pounds as needed
- Ability to maintain confidentiality regarding staff, youth, organizational, and technology-related information
- CPR certification
- Pediatric First Aid certification
- Child Abuse Prevention certification
- Criminal History clearance
- FBI Clearance
- NSOR Certificate
- PA Disclosure
- PA Staff Health Assessment
- TB Test
- Mandated Reporter certification
- Some college, technical training, IT coursework, or related experience
- Six months to two years of basic IT, helpdesk, computer repair, school technology, nonprofit technology, or customer service experience
- Familiarity with Google Workspace and Microsoft Office
- Experience setting up computers, monitors, printers, tablets, or basic networked devices
- Experience using a helpdesk ticketing system or inventory system
- Valid driver license and reliable transportation
- Experience in a school, youth-serving, nonprofit, or community-based organization
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The Company
What We Do
Boys & Girls Clubs of Western Pennsylvania is a nonprofit organization dedicated to helping young people, especially those most in need, reach their full potential as productive, caring, and responsible citizens. As one of the largest out-of-school-time providers in the region, they serve over 10,500 youth annually across Allegheny and Somerset Counties through programs including STEAM, sports, and workforce development.
