IT Support Analyst

Location: Remote or Austin (Hybrid)

At Hypergiant, we are redefining what’s possible. Our team is made up of a diverse group of individuals who are implementing solutions to build a better world. 

Hypergiant is a Texas based software company that creates powerful data visualization products for the space, defense, and critical infrastructure sectors. Our data-agnostic AI platform rapidly assimilates needed information and creates streamlined, efficient workflows that clearly define the journey from data to decision with our optimized UI/UX framework. We also partner with well-known consumer facing tech companies to bring the best and brightest talent to their workforce. 

We are expanding our team and seeking a skilled IT Specialist to ensure the seamless operation of our IT infrastructure, particularly focusing on Microsoft environments and remote user support.

Key Responsibilities

• GCC High and Microsoft Administration: Maintain our Azure GCC High environment, ensuring robust security and efficient IT operations. This includes global administration tasks, user management, license assignment, and system configuration.
• Endpoint Security Management: Knowledge of endpoint security tools, such as CrowdStrike, to protect and manage devices across the organization.
• Device Management: Oversee and manage Apple and Windows devices, ensuring they meet security standards and are properly configured for remote use.
• Patching and Scanning: Perform regular patching and vulnerability scanning across all systems to mitigate potential risks.
• Ticketing and Escalation: Act as the first line of defense by managing Jira tickets, escalating issues when necessary, and coordinating with the appropriate teams for resolution.
• Onboarding and User Support: Facilitate the onboarding process for new employees, including setting up user accounts for both commercial and federal customers, assigning licenses, and ensuring that all necessary equipment is shipped and configured properly.
• License and Asset Management: Track and manage software licenses and IT assets across the organization, ensuring compliance and optimal usage of resources.
• Remote Support: Provide comprehensive IT support to a globally distributed team, where 90% of users are remote workers, ensuring quick resolution of issues and minimal disruption.

Required Qualifications:

• Microsoft and GCC High Expertise: Experience in managing Azure GCC High environments and performing admin-level tasks in a Microsoft environment.
• Device Management: Proficiency in managing Apple and Windows devices within a remote work environment.
• Ticketing Systems Knowledge: Knowledge with Jira or similar ticketing systems, including ticket management and escalation processes.
• User Support Skills: Background in onboarding users, setting up accounts for commercial and federal customers, and providing general IT support.
• Remote Work Support: Proven ability to support a globally distributed, remote workforce effectively.
• Collaboration Skills: Excellent communication skills and the ability to work effectively with IT and Information Security teams.

Education and Certifications:

• Education: Associate Degree or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• CompTIA A+ Network+ Sec+
• Microsoft Certified: Azure Administrator Associate

Hypergiant Industries is an equal opportunity employer. We welcome and encourage diversity in the workplace. We offer a generous benefits package, including company contribution to medical benefits. We offer unlimited PTO. In addition, we offer a fun, flexible work environment, company-sponsored activities, and commit to providing each employee with job satisfaction by addressing core needs. Learn more at hypergiant.com