The Role
Provides Level 2 hands-on technical support for corporate users, laptops, desktops, workstations, and applications. Troubleshoots Windows and macOS hardware/software issues, images and deploys devices, supports Active Directory, Microsoft 365, VPNs, endpoint management tools, and user accounts. Manages IT tickets, assists with conferencing technologies, documents resolutions, and escalates complex issues.
Summary Generated by Built In
Our client, a world leader in semiconductors, is looking for an “IT Support Analyst” based out of Austin, TX.
Job Duration: 6 Months Contract
Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K
Summary:
This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.
Responsibilities:
- Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
- Support Windows 10/11 and macOS environments.
- Image, provision, deploy, and troubleshoot laptops and workstations.
- Support Active Directory, Microsoft 365, VPN, and user accounts.
- Work with endpoint management tools such as SCCM, Intune, and Jamf.
- Manage tickets using ServiceNow or another IT ticketing platform.
- Provide basic Zoom/Teams and conference-room issue triage.
- Escalate complex issues and document resolutions.
Qualifications:
- 2+ years of recent hands-on IT/Desktop Support experience.
- Strong Windows 10/11 troubleshooting experience.
- Experience supporting Mac/macOS.
- Working knowledge of Active Directory and Microsoft 365.
- Experience with IT ticketing systems.
- Strong customer service and troubleshooting skills.
- Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus.
Skills Required
- 2+ years of recent hands-on IT or desktop support experience
- Strong Windows 10/11 troubleshooting experience
- Experience supporting Mac/macOS
- Working knowledge of Active Directory and Microsoft 365
- Experience with IT ticketing systems
- Strong customer service and troubleshooting skills
- Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Microsoft Teams, CompTIA A+, ITIL, or basic PowerShell/Bash
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Dawar Consulting Inc. is a professional services and staff augmentation firm specializing in IT consulting, workforce solutions, and HCM/HRIS services. They provide technology and business consulting, project delivery, and IT support to help clients achieve their strategic goals. With expertise across IT, Engineering, and Finance, they deliver best-in-class workforce solutions and innovative strategies to drive operational efficiency and business success.
.png){kind=logo}
