We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
Responsibilities:
- Provide Tier 2/3 support for business applications, ensuring timely incident resolution.
- Manage incidents, service requests, and problem records through ServiceNow (SNOW).
- Follow ITIL processes for Incident, Problem, Change, and Request Management.
- Troubleshoot application issues, coordinate with technical teams, and drive issues to resolution.
- Monitor application health, identify recurring issues, and recommend process improvements.
- Maintain documentation, knowledge articles, and support procedures.
- Deliver high-quality customer support while meeting SLA and KPI targets.
Qualifications:
- 3+ years of IT Support/Application Support experience.
- Strong knowledge of ITIL, ITSM, and ServiceNow (SNOW).
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Due to the potential for involvement with U.S. aerospace programs and export-controlled environments, candidates who qualify as U.S. Persons are preferred.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
Skills Required
- 3+ years of IT Support/Application Support experience
- Experience providing Tier 2/3 support
- Hands-on experience with ServiceNow (SNOW)
- Strong knowledge of ITIL frameworks
- Strong knowledge of ITSM processes
- Experience troubleshooting and resolving complex application issues
- Experience managing incidents, service requests, and problem records
- Familiarity with Incident, Problem, Change, and Request Management processes
- Ability to monitor application health and recommend process improvements
- Maintain documentation, knowledge articles, and support procedures
- Strong communication, customer service, and collaboration skills
- Proven ability to meet SLA and KPI targets
What We Do
ALTEN Technology USA is an engineering consulting company that provides innovative solutions for engineering, IT, and product development projects across the product life cycle. For decades, ALTEN Technology USA has been helping clients develop products that are changing the world, whether by shaping the future of space exploration, saving lives with medical devices that set new standards of care or creating the fully autonomous electric taxi of tomorrow. The company provides support across industries including aerospace, defense, MedTech and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicles, electric vehicles, energy and environment, rail, and more.
Why Work With Us
Potential clients in the industries we serve, Professionals in the Industries, and Potential employees within New Product Development, Engineering Services, Sustaining Engineering, Manufacturing Engineering, Embedded Electronics Engineering, Software Engineering and IT, Mechanical Engineering, and Systems Engineering.
