Job Summary
The Desktop Support Analyst 2 is responsible for ensuring the effective operation, support, and maintenance of desktop systems and IT assets across Comcast Spectacor entities. This role provides advanced technical support to end-users, resolves reported issues to the helpdesk and plays a key role in shaping the IT user experience. The Analyst delivers white glove service across the enterprise, ensuring seamless technology interactions for all users.Key responsibilities include hardware and software troubleshooting, integrated application support, technical onboarding assistance, and asset management. Success in this role requires strong problem-solving skills, excellent communication abilities, and a solid understanding of desktop technologies and IT service delivery.
Job Description
Key Responsibilities
Provide technical support to Comcast Spectacor employees and vendors experiencing issues with endpoints and associated applications on the Comcast Enterprise Network and Spectacor Arena Network.
Responsible for issue intake via phone and email for all technical issues reported by Comcast Spectacor. Responsible for proper documentation, routing and, when applicable, resolution of the issue.
Create technical and end user documentation for common issues.
Deliver white glove support to end-users, ensuring high-quality service and responsiveness.
Manage IT assets, including inventory tracking, procurement coordination, and lifecycle management.
Collaborate with cross-functional teams to ensure seamless integration of desktop systems, enterprise applications, and network connectivity support.
Maintain accurate documentation and contribute to continuous improvement of support processes.
Support and manage user accounts via Active Directory and Azure.
Participate in IT projects such as system upgrades, migrations, and deployments.
Coordinates with vendors for hardware parts/repairs/replacements.
Collaborates agents, both internal and external, to resolve issues.
Provides consultation services for users with problems or new tasks and formulates solutions.
Support and troubleshoot company compliance and hardening policies on company devices such as iOS, Windows, and Mac OS devices.
Participate in on-call rotation for after-hours support.
Preferred Skills & Qualifications
Certifications such as CompTIA A+, Network+.
Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
Strong customer service orientation and communication skills.
Experience with enterprise IT environments and support tools.
Ability to work independently and collaboratively in a fast-paced environment.
Other duties and responsibilities as assigned.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), as necessary.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Collaboration, IT Troubleshooting, Problem Resolution, Teamwork, Technical IssuesWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Associate's Degree: Management Information SystemsWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Top Skills
What We Do
Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.
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