We are seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago. This role is hands-on and user-facing, focused on day-to-day desktop and IT support, issue resolution, and coordination with remote and escalation teams.
This position is well-suited for an experienced L2-L3 level IT support professional who is comfortable working onsite, communicating clearly with end users, and operating within established IT processes and SLAs.
Key ResponsibilitiesThe IT Support Analyst will provide consistent, high-quality onsite support to internal users. Responsibilities include diagnosing and resolving hardware, software, and connectivity issues; supporting laptops, desktops, peripherals, and docking stations; and assisting with account access and endpoint-related requests.
The role involves working with Microsoft 365, assisting with user account issues, and resolving common workstation and application problems. The analyst will document incidents and requests in a ticketing system, follow established escalation procedures, and maintain clear communication with users and remote support teams.
The position also requires maintaining a professional onsite presence, responding to walk-up and scheduled support requests, and ensuring a positive end-user support experience.
Work EnvironmentThis is a fully onsite role in East Chicago during standard business hours.
Requirements
- Candidates should have prior experience providing onsite IT or desktop support in an enterprise or professional office environment.
- A strong understanding of Windows and macOS troubleshooting, familiarity with Microsoft 365, and experience working with ticketing systems such as ServiceNow or Jira are required.
- Strong communication skills, reliability, and the ability to work independently in an onsite setting are essential.
- Experience supporting in-office hardware deployments, endpoint management, or coordinating escalations is highly preferred.
Benefits
- Full-time, year long contract
- $25-30/hr, 1099
- Working with the brightest minds in the game and a rapidly growing company
- Cutting edge tech
- Autonomy
Skills Required
- Prior experience providing onsite IT or desktop support in an enterprise environment
- Strong understanding of Windows and macOS troubleshooting
- Familiarity with Microsoft 365
- Experience working with ticketing systems such as ServiceNow or Jira
- Strong communication skills
- Experience supporting in-office hardware deployments
What We Do
Maxana is a digital transformation partner that understands your objectives and requirements, quickly assesses your current technology ecosystem, and delivers your FinTech Digital Initiatives. Maxana combines best in class client delivery with a focus on transparency and engineering competency enabling outcomes that deliver the highest possible return on your FinTech investment dollars. Professional Services and Staffing Maxana’s Professional services and staffing enables our clients to achieve their Fin Tech goals and objectives. Maxana provides CTO level oversight with quality delivery with a customer first mindset. Our staffing and services run the gamut from Enterprise and solution architecture, best in class engineering and development teams, or discrete individual contributor resources to support your programs and projects. Custom Integration Solutions Maxana’s Custom Integration Solutions Teams maximize business value by rapidly designing and implementing best in class integrations. Our custom integration solutions securely extend the functionality of your applications with new and existing third-party SaaS, open and proprietary platforms, and enterprise systems quickly driving both accelerated revenue and amazing customer outcomes. Payment Processing Not every company will need the same kind of online payment software, which is why Maxana designs systems for our clients from the ground up. Bespoke software, off-the shelf solutions..whatever your company needs, Maxana we’ll deliver it in a cost-effective, rapidly deployable manner.
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