ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Serve as the primary point of contact for day-to-day end-user IT support across the organization.
- Monitor, resolve, and respond to IT tickets using the Janux’s helpdesk platform, ensuring timely communication and resolutions.
- Diagnose, troubleshoot and resolve issues related to:
- Windows laptops and desktops
- Printers, scanners, and lab-specific devices
- Office 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Basic networking (Wi-Fi, DNS, VPN, cabling)
- Collaborate with the IT Manager on continuous improvement initiatives and the enforcement of IT policies and procedures.
- Provide technical support to scientific staff for specialized lab software, instruments, and lab-based equipment integration.
- Set up, configure, and deploy employee workstations and associated peripherals.
- Support onboarding and offboarding processes, including account creation, equipment distribution, and access provisioning.
- Maintain and audit IT inventory and documentation.
- Support and troubleshoot on-site work environments, including peripheral hardware and audiovisual setups.
- Assist in the implementation and execution of IT standard operating procedures (SOPs), documenting technical procedures and following established protocols.
- Participate in on-call after-hour emergencies for IT support as needed.
- Other duties as assigned by the IT Manager.
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES
- Minimum of 2+ years of IT support experience in a technical role, preferably within biotech, pharmaceutical, or medical device industries.
- Minimum of 2 years of experience working with Microsoft Active Directory (Entra ID preferred) and Azure environments.
- Strong familiarity with helpdesk/ticketing systems (e.g., FreshService or equivalent) is required.
- Demonstrated expertise in IT infrastructure, cloud platforms, and network operations.
- Strong knowledge in PC hardware, cybersecurity, storage, and communications systems.
- Proven troubleshooting skills with Windows 10/11 and Microsoft 365 applications.
- Working knowledge of networking protocols including DHCP, DNS, IP addressing, and VPN.
- Comfortable supporting scientists with software, hardware, and IT systems tailored to lab environments.
- Exceptional customer service orientation and communication abilities; able to translate complex solutions into user-friendly language.
- Relevant certifications (CompTIA A+, Security+, Network+) are a strong plus.
- Must be available and willing to provide occasional after-hours on-call support for urgent IT issues.
- Must be able to move, transport, or position items weighing up to 50 pounds as part of routine job duties.
Top Skills
What We Do
Janux Therapeutics is an innovative biopharmaceutical company developing next-generation therapeutics based on its proprietary Tumor Activated T Cell Engager (TRACTr) platform technology to better treat patients suffering from cancer. Janux’s initial focus is on developing a novel class of T cell engagers (TCEs), and its lead product candidates are designed to target clinically validated drug targets. While TCE therapeutics have displayed potent anti-tumor activity in hematological cancers, developing TCEs to treat solid tumors have faced challenges due to the limitations of prior TCE technologies, namely (i) overactivation of the immune system leading to cytokine release syndrome, (ii) on-target, healthy tissue toxicities, and (iii) poor pharmacokinetics leading to short half-life. Janux is using its TRACTr platform technology to engineer product candidates designed to overcome these limitations. Janux is developing a broad pipeline with lead programs targeting prostate-specific membrane antigen (PSMA), epidermal growth factor receptor (EGFR), and trophoblast cell surface antigen 2 (TROP2), with all of its programs currently in the IND-enabling or discovery stage.
