IT Support Analyst - Fintech – Remote
IT Support Analyst wanted as our team is growing fast!
Calling highly motivated, bright candidates who are looking for a career at an exciting award winning FinTech firm!
Company: Wealth Dynamix
Role: IT Support Analyst
Location: London/Work from Home
Start Date: Feb 26
Would you like to join one of the fastest growing FinTech firms in Europe? We are looking for an analytical self-starter with experience in 1st / 2nd line support. If you are passionate about digital transformation and keen to learn about delivering the market leading Client Lifecycle Managing solution to the Wealth Management industry, apply now!
Who are we?
- Wealth Dynamix helps to relieve the burden of client management issues for wealth management and private banking firms with innovative technology.
- We provide Relationship Managers with a multi-award-winning digital Client Lifecycle Management (CLM) platform, offering 360-degree access to their client.
- We are a global leader in end-to-end CLM, Wealth Dynamix has offices and clients in three continents with headquarters in the UK.
What is the role?
Wealth Dynamix are looking for an IT Support Analyst to join the IT Operations team, to provide Level 1 and Level 2 support across the business. Having knowledge and 1-2 years’ experience in Microsoft Windows and Office 365, the chosen candidate will be the first point of contact for all internal IT requests, own the new joiner and leavers procedures, onboarding user accounts and building laptops, and assist the rest of the team with the maintenance of internal infrastructure and systems. The successful candidate will have a proactive manner and the confidence to work independently.
The role provides a great opportunity to build on existing experience and take a career in IT Operations and Support to the next level, working in a forward-thinking environment with a team around them that’s passionate about technology.
Responsibilities:
- Provide L1 and L2 desktop and application support to the business
- Responsible for user onboarding and offboarding
- Procuring and building new laptops
- Maintaining Asset and Warranty Database
- Assist the IT Operations team with maintenance and upgrades
- Maintain and update documents and user guides
- Administrate applications and services internal to the business (eg. JIRA/Office 365)
- Administration of user and device compliance using Microsoft InTune
- Passionate about technology and an appetite for learning new skills
- Takes ownership of their work and has exceptional attention to detail
- Good people skills with focus on customer service
- Self-starter, able to work independently
- Uphold security best practices to protect systems, data, and people.
Why should you apply?
- This is a fantastic opportunity to work in a growing FinTech environment with excellent career progression available.
- You will work on a 100% cloud-only SaaS product, based on Azure and leveraging latest web technologies such as Kubernetes, using the near latest version of DotNet Core (5.0)
- With a global client base the role offers an opportunity to experience a wide variety of digital transformation projects – each with their own unique requirements and opportunities.
- We take career progression seriously, with investment into the WDX Academy for new and existing employee learning and development.
- You will have the flexibility to work from home, in the office or remotely.
Who is best suited to this role?
- Experience using and administering Entra ID / Office 365 (Azure AD)
- Experience administering other SaaS products or tools
- Windows OS and Desktop knowledge
- Windows Applications (eg. MS Office)
- Experience working with support ticketing systems, working within established SLAs
- Knowledge of email and communication systems e.g. MS Exchange, Teams
- Basic knowledge of networking technologies
- File transfer protocols and other methods
- Good understanding of data security and vulnerabilities in the cloud.
- Excellent problem solving and analytical skills
- Strong track record of learning new tools and technologies
- Experience working with other software vendors and partners
- Excellent written and verbal communication skills
Desirable
- Experience with Windows Server technologies
- PowerShell or scripting
- Knowledge of cloud infrastructure technologies (eg. Azure)
We believe we offer career defining opportunities and are on a journey that will build awesome memories in a diverse and inclusive culture. If you are looking for more than just a job, get in touch.
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What We Do
We provide wealth management firms and private banks across the globe with the ability to proactively prospect, onboard and manage the broadest range of clients. We do this via a holistic digital-first platform designed to help wealth management firms grow AuM, streamline operational processes, remain compliant and deliver innovative service. We create modular CLM solutions capable of much more than just client relationship management. Our solutions can be configured to connect clients across the entire lifecycle from the very first touchpoint, through onboarding and account opening to management and the ongoing transfer of wealth to the next generation. We work with existing technology architectures – or develop new ones – to support the broadest range of firms, from 10-person boutique investment managers and multi-family offices to global wealth managers and private banks. Our industry experts’ partner with your staff – from technology to the front office, from compliance to operations – to ensure the right fit for your business. Established in 2012, we are now part of Indosuez Wealth Management within the Crédit Agricole Group, providing us with scale and stability. We operate globally from our UK Headquarters, with offices in France, Switzerland, Singapore and Lithuania.
