IT Sr Product Owner - Insurance

Posted 2 Days Ago
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Hiring Remotely in Chicago, IL
Remote
Hybrid
Senior level
Cloud • Insurance • Professional Services • Analytics • Cybersecurity
The Role
The Senior Product Owner acts as a customer proxy for Agile teams, managing priorities and business value for projects. Responsibilities include defining user stories, leading Scrum ceremonies, and ensuring effective backlog management. This role demands in-depth knowledge of insurance processes and the ability to analyze business needs to drive quality outcomes.
Summary Generated by Built In

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
JOB DESCRIPTION:
The Senior Product Owner serves as the customer proxy to the Agile team within the agile process and is the final authority for decisions regarding priority, business value, and functionality for all the work done by the Agile development team. The Senior Product Owner has the ability to analyze complex cross functional business processes and define integrated user stories using industry standard techniques and is able to apply modified approaches and techniques to meet different circumstances. In partnership with their Scrum Master, the Senior Product Owner will monitor metrics and suggest new ways of increasing quality and verify the business value delivered by the team. The Senior Product Owner will directly work with one to two Agile teams dependent upon initiative complexity. The Senior Product Owner may be working on a Scaled Agile Release Train as part of the Product Management team, or they may work on independent Agile teams and have Feature as well as story ownership.
With multiple opportunities at varying levels, we are searching for candidates with the following attributes:

  • Minimum of five years' experience as a Product Owner or similar role, with three years' experience within the Commercial or Personal insurance industry
  • Knowledge of policy administration systems and policy lifecycle processes
  • Proven experience in rating and issuance of policies preferred
  • Multiline P&C experience preferred, strong knowledge in large and small Property for one of the roles


This hybrid role works from the office in Chicago, IL or the potential for remote work with travel to/from Chicago as needed.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  • Supports one to two Agile Scrum teams on initiatives of medium to large complexity
  • Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories, obtains customer validation and accept stories, ensuring that the solution effectively addresses overall program priorities.
  • A thought leader in Scrum ceremonies (such as daily standups, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the Scrum Master, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering high quality solutions. Fosters an environment of continuous improvement / learning.
  • Leading by example, facilitates Product Backlog Refinement including reviewing and updating backlog item definition and developing acceptance criteria and value statements, providing information to the team so they can establish technical feasibility and scope estimates, analyzing ways to split backlog items into smaller chunks of incremental value, helping to inform the enablersrequired to support new features and capabilities, and establishing their capacity allocation.
  • Builds customer and user insights into all stages of the Scrum planning and execution process, ensuring the continuous validation of stories with Customers and business users.
  • Proactively analyzes metrics, and recommends changes to the product based on data from feedback loops
  • Inspire and motivate a team where the members constructively challenge each other, have a sense of ownership, and advocate for the right long-term decision making. Builds a trusting and safe environment within the team, customers, and other stakeholders.
  • May collaborate with Product Managers and other Senior Product Owners and other Product Owners, to ensure Stories align to value, goals and objectives of overall program priorities.
  • May perform additional duties as assigned.


Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities

  • Strong executor, proven across complex initiatives
  • Champion for the adoption of new Agile technologies and methodologies
  • Ability to build and maintain collaborative relationships with stakeholders
  • Highly collaborative with good conflict resolutions skills
  • Proven ability to enact change quickly
  • Willingness to develop Agile team members by inspiring, encouraging and providing constructive feedback
  • Solid leadership skill
  • Proven ability to work directly with Product Management, business stakeholders and technical/product teams
  • Domain knowledge of solutions being developed


Education & Experience

  • Bachelor's degree or equivalent work experience
  • Typically a minimum of five years as a Product Owner or equivalent role implementing technology enhancements to policy administration or underwriting systems.
  • Experience with insurance products
  • Successful track record with Agile methodologies
  • Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO)


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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .

Top Skills

Agile
Scrum

What the Team is Saying

Meghan Bautista
Mehrzad Adelzadeh
Alison Massey
SenthilKumar Asokan
Zach Jones
Lisa Smith
Josie Lee
The Company
HQ: Chicago, IL
7,000 Employees
Hybrid Workplace
Year Founded: 1897

What We Do

CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe.

As a company of allies, we understand the importance of fostering an inclusive and supportive culture for all employees. Our eight Employee Resource Groups elevate the voices of underrepresented groups and champion critical DEI initiatives in the workplace and beyond. We strive to promote an environment of inclusion and continuously work to ensure all employees feel valued and respected.

Why Work With Us

CNA knows the importance of having the tools you need to expand your expertise and develop your career. With a variety of cross-discipline and cross-functional opportunities, CNA provides you with the tools and resources needed to customize your career path and understand what is needed to be effective in your role.

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CNA Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Company Office Image
HQChicago, IL
Located in the heart of the loop, CNA’s headquarters are at 151 N Franklin. With close proximity to both L and Metra stations.

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