Description
Join our team as an IT Specialist and become a critical part of the technology that powers our organization. We are seeking an experienced IT Specialist to provide day-to-day technical support and help maintain the operational health of end-user systems and IT infrastructure. This role serves as the primary point of contact for employee technical issues while supporting software updates, system maintenance, and IT projects across the organization.
Key Responsibilities- Provide technical support via ticketing system, email, phone, and in-person assistance.
- Troubleshoot hardware, software, and connectivity issues across Windows, macOS, iOS, and Android devices.
- Coordinate with end users to schedule system updates, maintenance, and device access.
- Deploy software updates, security patches, and system upgrades.
- Support IT projects including workstation refreshes, application rollouts, and system migrations.
- Manage user accounts, password resets, and Microsoft 365/Active Directory administration.
- Troubleshoot Wi-Fi, VPN, and basic network connectivity issues.
- Maintain accurate documentation within the ticketing system.
- Assist with IT asset inventory and lifecycle management.
- Communicate effectively with users regarding maintenance activities and support requests.
Requirements
Qualifications
- 3–5 years of IT support, help desk, or technical support experience.
- Experience supporting Windows 10/11, macOS, Microsoft 365, and mobile devices.
- Familiarity with Active Directory, ServiceNow (or similar ticketing systems), and basic networking concepts.
- Strong communication, organizational, and customer service skills.
- Self-motivated, proactive, and comfortable coordinating directly with end users.
Skills Required
- 3-5 years of IT support, help desk, or technical support experience.
- Experience supporting Windows 10/11 and macOS.
- Experience with Microsoft 365 and mobile devices (iOS, Android).
- Familiarity with Active Directory and ServiceNow or similar ticketing systems.
- Basic networking knowledge including Wi-Fi and VPN troubleshooting.
- Strong communication, organizational, and customer service skills; self-motivated and proactive.
What We Do
HighTechLending, Inc. is a national mortgage bank and direct lender headquartered in Irvine, CA. Founded in the mid-2000s, it provides a wide range of home-lending products — FHA, VA, USDA, conventional, jumbo, reverse mortgages, HELOCs and proprietary equity products — and serves retail and senior-focused channels under DBAs like American Senior Lending. It holds NMLS ID #7147 and emphasizes mortgage servicing, compliance and consumer support.
