Description
About Yinlun TDI LLC
Yinlun TDI, LLC, a leading provider of thermal management solutions to the US Automotive, Commercial Truck, and Off-Highway markets, has expanded its horizons even further after being acquired by Zhejiang Yinlun Co., Ltd. Renowned for its exceptional engineering and manufacturing systems, Zhejiang Yinlun has infused our US operation with even greater capabilities. Join our team of highly motivated professionals who are dedicated to meeting the increasing demands of our customers and protecting the environment.
Headquartered in Houston, Texas, Yinlun TDI, LLC maintains sales and engineering facilities in Michigan, Illinois, and North Carolina. With the support from our parent company, we are poised to attain significant growth in conventional heat exchangers in the Hybrid, EV, and autonomous driving sectors.
YINLUN TDI LLC is an ISO 9001, ISO 14001, and IATF 16949-certified company that manufactures heat exchangers and fluid cooling components for the automotive, heavy truck, bus, and military markets.
In addition, we have several joint venture manufacturing operations overseas in China. We are recruiting for a position at our Houston, Texas location(s) for a qualified IT Support Specialist - Manufacturing Systems.
Summary
The IT Support Specialist - Manufacturing Systems provides first level support for business and manufacturing systems, including MES, ERP, and other internal applications. This role supports both office and production users by troubleshooting system issues, assisting with system usage, and maintaining daily system operations.
The position works closely with operations, quality, and business teams and escalates more complex issues to the IT Manager or system owners as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Application Support
- Provide day-to-day support for Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Customer Relationship Management (CRM), Supplier Relationship Management (SRM), and Office Automation (OA), and other internal systems
- Manage and resolve system support tickets and document resolutions
- Troubleshoot issues reported by users and assist with system functionality, data entry, and reporting
- Escalate system issues requiring advanced configuration or development to the IT Manager or system owners
Manufacturing Systems Support
- Support MES systems used on the production floor
- Assist with troubleshooting production issues related to MES transactions and data collection
- Work with operations and quality teams to ensure production and quality data is captured accurately
- Support shop floor system interfaces, terminals, and related equipment
ERP and System Implementation Support
- Assist with ERP, MES, and internal system implementations and upgrades
- Support basic system setup, testing, and documentation during deployments
- Participate in User Acceptance Testing and help validate system changes
- Coordinate with IT and business teams during system updates
Business Process and Data Support
- Work with Accounting, Human Resources, Operations, and Leadership to support system related processes
- Assist with report generation and troubleshooting
- Help maintain data accuracy and consistency across systems
- Assist with improving system usage and workflows
User Training and Documentation
- Provide basic user support and guidance on system functionality
- Create and maintain documentation, user guides, and troubleshooting notes
- Assist with onboarding and training new users
Requirements
Education & Experience
- Bachelor’s degree in Information Technology, Business Systems, Computer Science, or a related field preferred
- Relevant experience in business systems support may be considered in place of formal education
- Experience supporting ERP, MES, or similar systems preferred
- Experience in a manufacturing environment strongly preferred
- Experience providing user support and troubleshooting system issues
- 1-3 years of experience in IT support or business systems support preferred
- Exposure to manufacturing systems or shop floor operations is a plus
Technical Skills
- 1-3 years of experience supporting SAP S4 HANA or similar ERP systems preferred
- Familiarity with ERP systems such as SAP, or similar platforms required
- Basic understanding of Manufacturing Execution Systems (MES) preferred
- Experience with reporting and business data analysis required
- General understanding of ERP and manufacturing system integration preferred
- Understanding of information security best practices such as access control and password management
- Familiarity with standards such as TISAX or ISO 27001 preferred
Soft Skills
- Strong customer service mindset with a sense of urgency
- Clear communication and good organizational skills
- Detail-oriented and adaptable team player
- Ability to manage multiple tasks in a fast-paced environment
- Self-motivated and able to work with minimal supervision
- Willingness to travel between locations as needed
Benefits
- Competitive salary and performance-based bonus
- Comprehensive benefits package (medical, dental, vision, life insurance)
- Short-term and long-term disability coverage
- 401(k) with company match
- Paid vacation, sick time, holidays, and floating holidays
- Career growth opportunities in a fast-paced, global environment
Skills Required
- Bachelor's degree in Information Technology, Business Systems, Computer Science, or related field
- 1-3 years of experience in IT support or business systems support
- Experience supporting ERP, MES, or similar systems
- Experience in a manufacturing environment
- Clear communication and good organizational skills
What We Do
Yinlun TDI LLC is a leading manufacturer of thermal management solutions, including heat exchangers and fluid cooling components, for the automotive, commercial truck, and off-highway markets.
