IT Specialist

Our mission at Skyryse is nothing less than a new era in flight, where fatalities are nearly zero, piloting any aircraft is simple and safe, and the sky is accessible to all. SkyOS, our industry-first universal operating system for flight, provides any airplane or helicopter with a fly-by-wire flight management solution that significantly reduces the complexity of flying. Skyryse One, our first production aircraft powered by SkyOS, was unveiled in 2024 and features the simplest, safest, and most intuitive flight controls in general aviation.

IT SPECIALIST - REMOTE 
The ideal candidate demonstrates a composed and professional demeanor in high-pressure situations and possesses the ability to effectively multitask in a dynamic, fast-paced environment. A strong passion for problem-solving and an innate ability to think creatively and strategically are essential. The candidate must excel at prioritizing and managing incoming requests from multiple channels, including email, telephone, helpdesk systems, and in-person interactions.

RESPONSIBILITIES:

• This role will support, maintain, and manage software systems, projects and user support.
• Support users with troubleshooting hardware, software, permissions, peripherals, and more
• Assist senior staff members to support the server and network environment
• Establish and maintain relationships with users throughout the organization
• Investigate issues thoroughly before escalating to a senior staff member
• Assist in all IT related projects and initiatives,that includes but not limited to:  cybersecurity assessments; access control audits; system evaluations and implementations; office openings and relocations; etc.
• Create/maintain clear and concise documentation around tasks, internal processes, user support resolution, and general knowledge base content

MINIMUM QUALIFICATIONS:

• Minimum 2 years experience troubleshooting Windows and Apple laptops, desktops, servers, and mobile devices
• High availability and delivery on tasks and projects on-time with high quality work
• Excellent organizational skills and time management
• Excellent problem solving stills, result oriented, and highly productive
• Detail oriented, including follow-up on outstanding items in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Working knowledge of Google Workspace, Atlassian Suite (JIRA Software, Service Management, Confluence), Microsoft 365, Zoom, Neat Bar & Pad, etc.
• Ability to perform ancillary duties associated with departmental responsibilities
• Experience resolving individual IT issues, in a fast paced environment a plus

WHY SKYRYSE?

• The opportunity to change the world through improving aviation safety and accessibility 
• Valuable stock option plan
• Heavily subsidized medical, dental and vision plans
• Full-time employees are eligible for 20 days of paid time off (PTO) and 5 sick days annually.  PTO and sick days must be used in accordance with Company policy.
• A company with an ambitious vision, a dynamic work environment, and a team of smart, motivated, and fun to work-with colleagues!

WE WELCOME ALL
Skyryse is an equal opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

NO AGENCY CANDIDATES WILL BE CONSIDERED.