IT Specialist

About Us

Windsurf (formerly Codeium) provides AI-powered tools to hundreds of thousands of developers and teams across thousands of enterprises, from startups to Fortune 500 companies. With millions of installations of our Plugin, our innovative agentic product Windsurf, and strong enterprise traction, we've achieved product-market fit and are ready to scale further.

Job Description

We're seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You'll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results.

This role is required to be in-person, working 5 days a week from our Austin office. We value teamwork and in-person collaboration.

Key Responsibilities

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams

• Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems

• Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency

• System Administration: Manage our Okta instance, JAMF environment, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom

• Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices

• Security & Compliance: Implement and maintain end-user security best practices across all IT systems

• Documentation & Inventory: Create clear documentation and manage IT assets and licenses

Required Qualifications

• 3+ years in a technical IT support role

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience

• Experience with Okta administration and Okta Workflows automation

• Proficiency in JAMF or similar MDM solutions for macOS management

• Experience administering collaboration tools (Zoom, Teams, Slack)

• Strong knowledge of Google Workspace and Microsoft Office 365 administration

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP)

• Excellent problem-solving abilities and organizational skills

• Experience supporting both local and remote staff

Bonus

• Okta Certified Professional or Administrator certification

• JAMF Certified Tech or Expert certification

• Experience with office network troubleshooting (Cisco Meraki wifi, cabling)

• Python programming or scripting skills, with experience with API integration