troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues;
supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment;
handling more complex incidents and coordinating escalations with central IT;
maintaining technical documentation and improving local IT processes;
sharing knowledge and supporting the development of the Junior IT Specialist.
Our requirements
experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues;
good knowledge of Windows, SharePoint, printers, and mobile devices;
communicative level of English;
strong problem-solving skills and ability to handle stressful situations;
excellent communication skills and approachable attitude;
proactive, service-oriented mindset and ability to take ownership of issues;
interest in AI and new technologies.
Skills Required
- Experience in IT Helpdesk or first-line support, including troubleshooting and resolving user issues
- Good knowledge of Windows, SharePoint, printers, and mobile devices
- Communicative level of English
- Strong problem-solving skills and ability to handle stressful situations
- Excellent communication skills and approachable attitude
- Proactive, service-oriented mindset and ability to take ownership of issues
- Interest in AI and new technologies
Miele & Cie. KG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Miele & Cie. KG and has not been reviewed or approved by Miele & Cie. KG.
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Healthcare Strength — Health coverage is broad in some regions, including medical, dental, and vision plans in the U.S., alongside wellness initiatives, screenings, clinics, and counseling across locations. Fitness incentives and subsidized or free gym memberships are also available in certain sites.
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Parental & Family Support — Family-oriented programs include paid parental leave in Australia, childcare support and counseling, and an on-site childcare center at the Gütersloh headquarters. These offerings indicate targeted assistance for childcare and eldercare responsibilities in applicable locations.
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Wellbeing & Lifestyle Benefits — Product discounts, wellness support, paid volunteer days, milestone gifts, and employee-assistance programs are offered depending on location. Flexible working models, home-office options, and mobile work are also highlighted as supporting work-life balance.
Miele & Cie. KG Insights
What We Do
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, known for its commitment to quality, innovation, and sustainability.
