IT Generalist

*** This is an on-site, in-office position in Fort Worth, TX ***

IT Generalist

Our Mission: Setting the new standard of excellence in the dealership experience.

Our Vision: We believe our greatest impact isn't what we sell – it's how we make people feel every step of the way.

At Autobahn, we are more than a dealership group — we are a premier luxury automotive destination representing some of the most recognized and respected brands in the world, including Porsche, Land Rover, BMW, Cadillac, Volvo, MINI, and Volkswagen.

As a family-owned organization with a long history of success, we are committed to elevating the client’s experience while investing deeply in the people who make it possible. We are seeking polished, driven professionals who are passionate about luxury hospitality, relationship-building, and delivering an exceptional ownership experience.

Our culture is built on three guiding principles:

Connections, Not Transactions 
Relationships are our lifeblood; we just happen to sell cars.

Expertise in Motion 
Technology is ever-evolving; our knowledge of cars sets the pace.

Trust Through Transparency 
Never taken, always earned; integrity is non-negotiable.

Autobahn is continuing to grow with a visionary expansion already underway, including a projected 75-acre luxury automotive campus opening in 2028. This state-of-the-art destination will redefine the automotive retail experience in North Texas and create unmatched career opportunities for high-performing professionals who want to grow with an elite organization.

We believe exceptional teammates create exceptional client experiences. That’s why we offer one of the best work-life balance opportunities in the automotive industry along with a highly rewarding compensation structure and premium benefits, including competitive PTO, 401(k) with company match, recognition programs, anniversary bonuses, lease payment assistance, and career advancement opportunities.

Position Overview: The IT Generalist will provide frontline IT support for employees across Autobahn Fort Worth's dealership locations. This hands-on, in-office role is responsible for Tier 1 help desk support, troubleshooting hardware, software, network, and user-access issues, while delivering exceptional customer service and maintaining reliable technology operations. The ideal candidate is a proactive problem-solver who enjoys supporting end users in a fast-paced, multi-location environment and is looking to grow with a rapidly expanding organization.

Responsibilities:

• -Serve as the first point of contact for IT support requests, providing timely and professional Tier 1 technical assistance.
• -Troubleshoot hardware, software, connectivity, printing, account access, and other common end-user technology issues.
• -Provide support for Microsoft 365 applications and services, including Outlook, Teams, and related productivity tools.
• -Assist with user account administration, password resets, permissions, and access issues within Microsoft Entra ID and Active Directory.
• -Escalate complex or unresolved issues to the appropriate IT team members or third-party providers.

• -Install, configure, troubleshoot, and maintain workstations, laptops, printers, peripherals, and other IT equipment.
• -Assist with new-hire technology setup, equipment deployments, user transitions, and onboarding and offboarding activities.
• -Coordinate with vendors and service providers to resolve hardware, software, telecommunications, and connectivity issues.
• -Help maintain consistent IT standards, equipment configurations, and support procedures across all dealership locations.

Qualifications:

• -Previous experience in an IT support, help desk, desktop support, or IT generalist role.
• -Working knowledge of Microsoft 365 administration and end-user support.
• -Experience supporting Microsoft Entra ID and Active Directory, including user accounts, authentication, and access management.
• -Familiarity with Windows workstations, common business applications, printers, and peripheral devices.
• -Ability to manage multiple tickets and priorities while maintaining clear documentation and follow-through.
• -Familiarity with Tekion Dealer Management System (DMS).
• -Experience supporting business phone systems, VoIP, and telecommunications equipment.

Join a dealership group where luxury, performance, and opportunity come together. Build your future with Autobahn.