The Role
Serve as functional lead for enterprise IT operations: manage Intune endpoints, M365/Entra ID, network devices, backup and DR, perform Tier 3 troubleshooting, mentor staff, document systems, and support audits/security assessments.
Summary Generated by Built In
The Senior IT Specialist serves as a Functional lead to handle operational leadership in Enterprise IT Operations. He will be the technical backbone of the IT infrastructure. This position provides advanced troubleshooting, manages systems administration (Microsoft Intune, M365, Active Directory, Asset Management Portal and other SaaS tools), and oversees network performance and security including Microsoft Intune and Microsoft Defender. It ensures end-to-end reliability of IT operations while mentoring IT Specialists and driving process improvements.
- Manage endpoint devices via Intune, enforcing compliance, patch management, and security policies.
- Oversee Microsoft 365 and Azure AD environments, handling user provisioning, access control, and security.
- Configure and maintain network infrastructure including switches, firewalls, VPNs, and wireless networks.
- Implement and maintain backup systems and disaster recovery procedures.
- Conduct proactive system monitoring and optimization.
- Document IT infrastructure, policies, and configurations.
- Handle Tier 3 escalations and guide IT Specialists through resolution.
- Participate in IT audits, security assessments, and capacity planning.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a relevant engineering discipline.
- Microsoft Certification, ITIL (IT Service Management), ITSM (IT Infrastructure Library) or COMPTIA Certification is a plus but not required
- Relevant experience in Microsoft 365 Administration specifically Entra ID (Active Directory), Microsoft Intune (MDM/MAM) and Microsoft Defender (EndPoint Security)
- Advanced troubleshooting and diagnostics.
- Process ownership and accountability.
- Willing to work on-call or outside working hours to resolve emergency situations and issues.
OTHERS:
- Willing to take shifts or over time
- Willing to do on-site support, travel (Domestic or International if needed)
- Hybrid Work setup (Remote and In-Person)
Benefits
DIGITAL WORK MADE REFRESHING FOR YOU
Digital isn’t the easiest industry to be part of — it’s always on and always evolving. The client pressure is real, but with the right support and programs in place, you’ll know you’ve got it — and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.
BEST SUPPORT FAM
Digital isn’t the easiest industry to be part of — it’s always on and always evolving. The client pressure is real, but with the right support and programs in place, you’ll know you’ve got it — and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.
BEST SUPPORT FAM
- Immerse in a supportive atmosphere with uplifting mentors and teams.
- Vibe with us through monthly employee programs and events.
- Get recognized for your hustle – we celebrate wins!
DIGITAL 1ST PRODUCTIVITY
- Level up on efficiency through Digital 1st equipment, tools, and systems.
- Boost your skills with in-house learning programs and company-sponsored training.
- Stay agile by adhering to SCRUM and Agile methodologies and rituals.
FULFILLING BREAKTHROUGHS
- Own your career path with regular appraisals and growth opportunities.
- Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms.
- Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community
- Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or relevant engineering discipline
- Experience with Microsoft 365 administration including Entra ID / Azure AD and Active Directory
- Experience managing endpoint devices via Microsoft Intune (MDM/MAM) and enforcing compliance/patch management
- Experience with Microsoft Defender (Endpoint security) and security policy enforcement
- Ability to configure and maintain network infrastructure (switches, firewalls, VPNs, wireless)
- Advanced troubleshooting and diagnostics (Tier 3 escalation handling)
- Process ownership, documentation, and accountability for IT infrastructure and policies
- Willingness to work on-call, outside working hours, take shifts and overtime
- Willingness to provide on-site support and domestic/international travel as needed
- Microsoft, ITIL/ITSM, or CompTIA certifications
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The Company
What We Do
SVEN is a digital-first agency that helps brands connect with consumers through human insights, creative strategy, technology, and AI. Its services span brand and business strategy, campaign programs, media and performance, data and analytics, website and digital transformation, online-to-offline tools, extended realities, metaverse experiences, artificial intelligence, video, streaming, and animation. The agency focuses on meaningful, impactful digital experiences and measurable brand growth.
