IT Specialist
Job Summary
The IT Specialist is responsible for maintaining the company’s technology systems and providing reliable technical support to employees. This role ensures the proper operation, security, and performance of computer hardware, software, networks, printers, and other IT systems that support daily business operations.
Key Duties & Responsibilities
IT Support & Troubleshooting:
- Provide technical support and troubleshoot hardware, software, network, printer, and other IT-related issues.
- Install, configure, maintain, and repair computers, software, printers, and other IT equipment.
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Assist employees with technology-related questions and provide basic guidance on company systems and applications.
Systems & Network Support:
- Monitor and maintain network connectivity, system performance, software updates, and routine data backups.
- Set up computers, user accounts, software, and IT equipment for new employees.
- Support the maintenance and reliability of company IT systems and infrastructure.
IT Security & Asset Management:
- Support IT security by maintaining antivirus software, system updates, user access, and basic cybersecurity practices.
- Maintain accurate records of IT assets, equipment assignments, repairs, maintenance, and software licenses.
- Coordinate with third-party vendors for equipment repairs, technical support, and other IT-related services when necessary.
Qualifications & Experience:
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and at least three (3) years of progressively responsible IT support or related experience.
- Equivalent education and relevant IT work experience may be considered.
- Previous experience in IT support, systems administration, help desk support, or a similar role preferred.
- Knowledge of computer hardware, software, networking, printers, and basic cybersecurity principles.
- Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications, are preferred but not required.
Skills & Competencies:
- Strong troubleshooting and problem-solving skills
- Professional verbal and written communication
- Customer service and employee support skills
- Ability to manage multiple tasks and prioritize technical issues
- Ability to work independently and collaborate effectively with others
- Strong attention to detail and ability to maintain confidentiality
- Ability to stay current with relevant technology and IT best practices
- Perform other IT-related duties and responsibilities as assigned.
Benefits (for those who qualify):
- Free Medical, Drug, Vision, and Dental through HMSA or Kaiser and HDS
- Voluntary Benefits such as Accident, Critical Illness, and Hospital Indemnity coverage; Life Insurance options; Long Term Disability coverage; Legal Services coverage; Identity Theft Protection; Pet Insurance; HealthCare FSA; and Dependent Care FSA
- Employee perks include discounts on select businesses and services
- 401k with company match
- Paid Time Off
Hilo Products Inc. is an equal opportunity employer. The Company strictly prohibits and does not tolerate any discrimination towards applicants based on race, color, religion, creed, ethnicity, ancestry, national origin, citizenship, veteran or military status, sexual orientation, marital status, age, physical or mental disability, or any other protected factor under federal, state or local law.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent and at least three years of progressively responsible IT support or related experience
- Knowledge of computer hardware, software, networking, printers, and basic cybersecurity principles
- Ability to install, configure, maintain, and repair computers, software, printers, and other IT equipment
- Experience with user account setup/provisioning, software updates, and routine data backups
- Strong troubleshooting, problem-solving, and customer service communication skills
- Previous experience in IT support, systems administration, or help desk roles
- Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications
What We Do
Hilo Products Inc. is a locally owned and operated wholesaler of fresh, locally sourced fruits and vegetables in Hawaii. Supporting Big Island farmers since 1938, the company provides high-quality produce, including organic items and prepacked specialty mixes such as stir fry, salad, and nishime packs, to communities throughout the Big Island.
