Radiance Technologies is an employee-owned company with benefits that are unmatched by most companies in the Huntsville area. Employee ownership, generous 401K and profit sharing, health/dental/life/vision insurance benefits, interesting assignments, educational reimbursement, competitive salaries, and a pleasant work environment combined to make Radiance Technologies a great place to work and succeed.
Responsibilities:
- Provide end-user support to resolve application and hardware problems. Provide technical support in automating operations.
- Participate in the Radiance process to resolve the incident in a timely manner.
- Log and triage incidents
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups.
- Provide inputs to contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans).
- installing/updating software and in diagnosing hardware malfunctions. Implement modifications to system configurations to accommodate current and future upgrades and updates. Maintain applications, and Microsoft Office 365.
- Provide information and training to staff on corporate information systems.
- Research products/equipment for budget planning/purchasing.
- Maintain and clean computer equipment, including fixed preventive maintenance activities.
- Troubleshoot Desktop and Network issues.
- Provide end-user support for copiers; train staff in operating copiers and using complex functions.
- Assist with maintaining and updating hardware inventory.
- Assist with audit of software licenses.
Required Skills:
- US Citizenship with ability to obtain a Secret Security clearance.
- Excellent in person customer service skills
- Knowledge of Windows Server & Windows OS
Required Experience:
- Two years of relevant experience in the field of Information Technology
- Two or more years of experience providing technical support in a commercial organization with a networked computer environment
Radiance Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Skills Required
- US Citizenship with ability to obtain a Secret Security clearance
- Excellent in-person customer service skills
- Knowledge of Windows Server and Windows OS
- Two years of relevant experience in Information Technology
- Two or more years providing technical support in a commercial networked environment
Radiance Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Radiance Technologies and has not been reviewed or approved by Radiance Technologies.
-
Retirement Support — Retirement contributions are described as generous, combining ESOP ownership with 401(k) profit sharing to build long-term wealth. A defined vesting schedule and recurring contributions reinforce the reliability of this component.
-
Healthcare Strength — Healthcare coverage is characterized as comprehensive, including medical, dental, vision, life insurance, and disability. Wellness features such as on-site fitness and structured programs further bolster perceived health support.
-
Equity Value & Accessibility — Employee ownership via an ESOP is positioned as a meaningful wealth builder, with company stock value growth cited as an upside. Additional vehicles such as cash bonuses and synthetic appreciation rights add to perceived equity value.
Radiance Technologies Insights
What We Do
Radiance Technologies, Inc. is an employee-owned small business prime contractor. Radiance leads the way in developing government and commercial customer-focused solutions. Leveraging its record of technical innovation and operational expertise, Radiance Technologies offers: • Cyber Solutions • Systems Engineering • Technology Development, Production, Testing, and Evaluation • Technology Application • Intelligence Community Support • Government Program Support The company’s 900+ employees in 15+ U.S. and international offices serve customers in the Department of Defense (DOD), National Aeronautics and Space Administration (NASA), the national intelligence community, the Department of Homeland Security (DHS), other government organizations, and selected commercial customers. Radiance Technologies continues to attract and retain talented motivated employees by being an employee-owned company – founded with the idea of providing an environment, a benefits package, and a stock ownership plan that are second to none. For more information, visit www.radiancetech.com. Radiance Technologies, Inc. – Concepts to Capabilities®
