Eaton’s Corporate Sector division is currently seeking a IT Specialist - Sr Developer & designer (ServiceNow).
Job summary
The Specialist - IT Senior Developer for the ServiceNow team will drive and support design, DevOps, technical strategy, and delivery of solutions for strategically aligned projects, applying best practices and pattern standards as a ServiceNow SME. Responsibilities include leading technical activities across complex business sectors, designing secure and scalable architectures, and translating functional needs into actionable results aligned with customer expectations and IT governance. The role also involves defining and presenting solutions to technology leaders and executives globally. The candidate must demonstrate strong IT process knowledge, technical acumen, and business insight, with proven ability to simplify complex technical solutions. Experience with Generative and Agentic AI is essential to enhance automation, decision-making, and intelligent service delivery within the ServiceNow ecosystem.
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Job responsibilities
Key responsibilities include
• Drives the technical delivery of solutions from initiation through development, validation, go-live and user adoption.
• Collaborate with the Architect, Functional Analyst and ensuring that Solution Architectures are in alignment with the overall strategy.
• Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.
• Provide solution expertise and architecture guidance for ServiceNow applications across all sectors.
• This candidate responsible for defining the DevOps workflow and Agile for ServiceNow applications and improve efficiency and proficiency of team.
• Collaborate with the customer and artchitect to establish processes and advancing ServiceNow capability / usability centered on delivering solutions that balance stategic and customer driven needs.
• Provides guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner.
• Regularly communicates and reinforces status, prioritization and timing back to project, program and orgnizational leaders of critical success measures, issues, and mitigation strategies.
• Responsible for process, standards, governance and performance of technical environments.
Essential functions
A. Involves working in a highly matrixed organization spanning domestic and international locations.
B. Responsible for process, standards, governance and performance of the shared structures and technical environments.
C. Ability to access and evaluate products/vendors.
D. Has a good understanding of the technical platforms, applications, and tools currently utilized at Eaton.
E. Ability to drive projects with broad scope of deployment, including sector and/or region.
F. Drives decisions and deliverables within team.
G. Negotiate small to moderate scale vendor SOW.
H. Architect, design and lead solutions for global processes for various functional organizations.
I. Create development standards and promote modularization and reuse of code.
J. Contribute to creation of policies, of standard approaches and techniques.
K. Be aware of industry automation trends, understand Eaton business and accordingly contribute in selecting business cases, develop prototypes and Proofs of Concept.
L. Understand, learn and develop on different automation tools.
M. Out of the box thinking, to identify and work around process design.
N. Develop foundational capabilities for automation development and support at Eaton.
O. Collaborate with business and development teams to drive robust testing methodologies.
P. Work within operational and performance metrics to drive continuous improvement.
Education level required
• Bachelors degree in a technical discipline such as: B.E / BTech / MCA / B.S. Comp Sci / Mathematics / Engineering / Equivalent
Years and area of experience required
• 8+ years of relevant industry experience
• 8+ years’ experience in design, development, implementation and administration of ServiceNow application development
Technical knowledge
• Must have knowledge in ServiceNow ITSM, Asset (HAM/SAM), Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, ServiceNow scripting (Glide), ITIL, MID Servers; plus Flow Designer, IntegrationHub, ATF
• Additionally REST APIs, Oracle/SQL, Apigee, Agile/Scrum
• Strong programming and scripting experience with JDK, JSP, HTML, JavaScript
• Must have experience with REST interfaces and OAuth2/JWT security
• Experience in process consulting, problem definition, and design/detailing of processes
• Exposure and experience implementing ServiceNow upgrade projects
• Preferred if basic knowledge of SQL
• Preparation of technical specification documents
• Lead technical solution design based on engineering and business requirements related to ServiceNow
• Hands‑on with ServiceNow Generative AI stack: Now Assist (ITSM/HRSD/CSM/Creator), Generative AI Controller, AI Search (incl. Sensitive Data Handler) and EVAM configuration; ability to ground outputs in KB/CSDM/CMDB data and enforce data minimization
• Experience configuring/extending Virtual Agent with GenAI (conversational catalog items, summarization, action recommendations) and retrieval‑augmented patterns over knowledge articles and records
• Agentic AI: design, orchestrate, and govern ServiceNow agents (OOTB and custom) for use cases like incident trend analysis, problem investigation, and next‑best‑action; implement supervisor/worker multi‑agent patterns and instrument telemetry, guardrails, and safe fallbacks
• AI governance and risk: register AI assets, route approvals, and manage controls in AI Governance/Control Tower; apply guardrails for identity propagation, PII handling, audit logging (SIEM), and regulatory mapping (EU AI Act, NIST AI RMF)
• Test automation with ATF (including GenAI‑assisted test generation); define A/B tests and success metrics for AI features (quality, deflection, MTTR, adoption)
• Experience integrating LLM endpoints via GenAI Controller/IntegrationHub (e.g., Azure OpenAI), securing secrets/proxies, and aligning with enterprise guardrails
• Build agentic workflows that orchestrate remediation using catalog items, Playbooks, Flows/Subflows, Scripted REST APIs; ensure change control and observability
Soft skills
• ITIL Service Lifecycle: Service Design
• ITIL Service Lifecycle: Service Operation
• Leadership skills for Individual contributors
• Appropriate tools used in job function
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Skills Required
- Bachelor's degree in a technical discipline such as computer science, mathematics, engineering, or equivalent
- 8 or more years of relevant industry experience
- 8 or more years of experience designing, developing, implementing, and administering ServiceNow applications
- ServiceNow experience with ITSM, Asset Management, Core Platform, Discovery, HRSD, SPM, CSDM, CMDB, Glide scripting, MID Servers, Flow Designer, IntegrationHub, and ATF
- Knowledge of ITIL, REST APIs, Oracle or SQL, Apigee, and Agile/Scrum
- Strong programming and scripting experience with JDK, JSP, HTML, and JavaScript
- Experience with REST interfaces and OAuth2/JWT security
- Experience in process consulting, problem definition, and process design
- Experience implementing ServiceNow upgrade projects
- Preparation of technical specification documents and technical solution designs
- Hands-on experience with ServiceNow Generative AI capabilities, including Now Assist, Generative AI Controller, AI Search, and EVAM
- Experience configuring or extending Virtual Agent with Generative AI and retrieval-augmented patterns
- Experience designing, orchestrating, and governing ServiceNow agents and multi-agent patterns
- Knowledge of AI governance, guardrails, PII handling, audit logging, EU AI Act, and NIST AI RMF
- Experience integrating LLM endpoints such as Azure OpenAI through Generative AI Controller or IntegrationHub
- Basic knowledge of SQL
- ITIL Service Design and Service Operation knowledge
- Leadership skills for individual contributor responsibilities
Eaton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eaton and has not been reviewed or approved by Eaton.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, prescription, life, and company‑paid disability, with HSAs/HRAs and wellness programs enhancing access and support.
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Retirement Support — Retirement offerings include a 401(k) with company matching alongside additional retirement contributions, with some sites also featuring pension and profit‑sharing components.
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Parental & Family Support — Paid parental leave for all parents, childbirth leave via short‑term disability for birth mothers, adoption benefits, and subsidized backup care signal strong family‑focused support.
Eaton Insights
What We Do
Planes. Hospitals. Factories. Data centers. Vehicles. The electrical grid. These are things people depend on every day. And the companies behind them depend on Eaton to solve some of the toughest power management challenges on the planet. Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 92,000 employees.
Why Work With Us
At Eaton, we make what matters work—creating exciting new power management technologies that keep the world moving every day. We create an environment where creativity, invention and discovery become reality every day. It’s where bold, bright professionals can reach their full potential—and where they help us reach ours.
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