Main Responsibilities
- Supporting employees during onboarding/offboarding, including hardware and software setup.
- Providing day-to-day IT support to 400+ employees across multiple teams and locations.
- Managing help desk systems and improving processes using ITIL best practices.
- Monitoring and maintaining antivirus, security rules, firewalls, and device management solutions.
- Troubleshooting technical issues across Windows, Mac, and Linux environments.
- Maintaining and configuring SaaS platforms, apps, and cloud-based systems.
- Writing automation scripts (e.g., PowerShell, MDM) to streamline IT processes.
- Creating and maintaining clear documentation for IT policies and procedures.
- Educating and guiding non-technical staff on IT and security best practices.
- Delivering IT projects end-to-end while ensuring alignment with stakeholders.
Required Hard skills
- 3+ years of IT experience as an independent contributor or within a professional IT team.
- Bachelor’s degree in Computer Science, Computer Systems Engineering, IT, or a related field
- Experience managing cloud-based antivirus and SaaS applications.
- Strong troubleshooting across Windows, Mac, and Linux environments.
- Knowledge of firewalls, security rules, and ITIL best practices.
- Ability to design, manage, and deliver IT initiatives/projects.
- Proficiency in English (written and spoken).
Required Soft skills
- Excellent communication and customer service.
- Teamwork, collaboration, and transparency.
- Strong organizational skills with the ability to manage multiple priorities.
- Proactive problem-solving and initiative.
Top Skills
What We Do
As of today, Proper has secured $20M in investments from Silicon Valley’s top VC companies and employs over 300 passionate problem solvers in six countries.
We’re developers, designers, engineers, accountants, CPAs, project managers, and creatives. But we’re also surfers, hikers, Sichuan-eaters, photographers, yogis, artists, world travelers, meme lovers, and life-havers. We believe that being able to show up as your full self while doing work that challenges you is the secret to happiness, so we work hard to instill human-centric values into everything we do.
Our penchant for streamlining processes combined with our property industry expertise is how we’re able to provide more cost-effective, efficient, scalable financial services that improve our customer’s profit margins.
So if you’re looking for the peace of mind that your books are being Properly, frugally, and expertly handled by a team of property accounting specialists? You’ve come to the right place.
And if you’re looking to join a team of international problem solvers who are collaborating in a culture that inspires personal growth, fosters creativity, and encourages playfulness? You’ve come to the right place, too.
Our Key Values:
• Feedback as the Way Forward: Feedback is how we grow, find empathy, and learn how to support each other.
• Opportunity as an Outlook: We see obstacles as opportunities to improve.
• Communication is the Expectation: We work in unison, set clear expectations, and share frequent updates.
• Fun While Getting it Done: Laughter and fun make working together even better.
• Respect Over Rank: As humble experts, we educate, support, and never treat anyone as less-than.
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