The Role
Provide first-line IT help desk support, troubleshoot and resolve technical issues, route escalations, maintain customer records, create activity reports, guide users through solutions, and follow up to ensure resolution and satisfaction. The role also contributes to process improvements and requires strong knowledge of IT systems, devices, and current technology. It is fully remote and limited to bilingual Spanish- and English-speaking candidates based in LATAM.
Summary Generated by Built In
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
At MyVA Support, we are at the vanguard of technology and innovation. As a premier Managed Service Provider, we offer an extensive array of services, including web development, cybersecurity, networking, cloud solutions, and digital marketing. Our mission is to empower our clients with pioneering solutions, propelling their success in the digital age.
Position Overview:
We're on the lookout for a highly skilled and enthusiastic IT Support Specialist to bolster our dynamic team. This role is perfectly suited for individuals with a robust IT foundation, boasting a solid track record in help desk support, and a passion for technology. The ideal candidate will be a tech-savvy professional, adept across various IT disciplines, and possess an unparalleled ability to troubleshoot complex issues effectively and efficiently.
Key Responsibilities:
- Serve as the first point of contact for customer support issues, offering solutions and escalating unresolved queries as necessary.
- Efficiently track, route, and redirect problems to the appropriate resources.
- Maintain customer data and generate detailed activity reports.
- Guide customers through step-by-step solutions.
- Follow up with customers, ensuring resolution and satisfaction.
- Employ exceptional customer service skills to exceed expectations.
- Recommend procedure modifications or improvements to enhance operations.
- Continually update knowledge on help desk procedures, products, and services.
Requirements
Required Skills and Qualifications:
- Minimum 5 years of experience in the IT field, with a proven record in help desk support.
- Comprehensive understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic to advanced technical issues.
- Proficient in English, with outstanding verbal and written communication skills.
- Detail-oriented, capable of multitasking, and committed to task completion.
- Eager to stay abreast of the latest technologies, demonstrating a strong understanding of IT principles.
Desirable Skills:
- Experience in web development, cybersecurity, networking, cloud services, or digital marketing.
- IT certifications (CompTIA A+, Network+, Security+, etc.).
etc.).
Benefits
- A pioneering role in a trailblazing company within the managed services industry.
- A supportive, dynamic environment fostering professional growth.
- Engagement with cutting-edge technologies and innovative projects.
- Competitive salary, tailored to your experience and expectations.
- 100% remote work opportunity, with regular office hours.
How to Apply:
Eager to embark on this exciting journey with us? Submit your resume and a cover letter detailing your experience and suitability for the role
https://zurl.to/r4Wu?source=CareerSite
Join us at MyVA Support, where innovation meets expertise. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Ready to propel your career forward in a professional and dynamic environment? Apply now and let’s innovate together!
We look forward to reviewing your application!
Skills Required
- Minimum 5 years of experience in the IT field with a proven record in help desk support
- Bilingual proficiency in Spanish and English
- Comprehensive understanding of computer systems, mobile devices, and other technology products
- Ability to diagnose and resolve basic to advanced technical issues
- Proficient in English with excellent verbal and written communication skills
- Detail-oriented, able to multitask, and committed to completing tasks
- Strong understanding of IT principles and willingness to stay current with technology
- Experience in web development, cybersecurity, networking, cloud services, or digital marketing
- IT certifications such as CompTIA A+, Network+, or Security+
- Based in LATAM
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The Company
What We Do
MyVA Support specializes in connecting businesses with virtual professionals from around the globe, helping them work smarter by providing skilled remote staff.
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