The Role
Provide advanced Tier III technical support and serve as primary escalation for complex issues across enterprise systems, applications, end-user devices, and digital banking platforms. Manage provisioning and deprovisioning of user access, partner with vendors and internal teams to resolve issues, and mentor junior IT staff while driving continuous improvement.
Summary Generated by Built In
Description
Are you a technology professional who enjoys solving complex challenges and helping others succeed? Cedar Point Federal Credit Union is seeking an IT Specialist III to serve as a key member of our IT team.
In this role, you will:
- Provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms.
- Serve as the primary escalation point for complex technical issues affecting employees and members, ensuring timely and effective resolution.
- Manage employee system and application access, ensuring secure provisioning, modifications, and deprovisioning in accordance with security standards.
- Partner with vendors and internal teams to troubleshoot issues and improve service delivery.
- Provide guidance and mentorship to junior IT staff while helping drive continuous improvement across the department.
Requirements
We're looking for someone who has:
- Associate's Degree in Information Technology, Business, or a related field (or equivalent experience); Bachelor's Degree preferred.
- At least two years of technical support/help desk experience.
- At least two years of customer service experience.
- Strong troubleshooting, problem-solving, and communication skills.
- Experience supporting computer hardware, software, operating systems, and user access management.
Preferred Qualifications
- Credit Union or financial institution experience.
- Experience supporting digital banking platforms.
- CompTIA A+, Security+, Microsoft IT Support, or similar certifications.
- Experience mentoring team members and collaborating across departments.
Skills Required
- Associate's Degree in Information Technology, Business, or related field (or equivalent experience)
- Bachelor's Degree
- At least two years of technical support/help desk experience
- At least two years of customer service experience
- Strong troubleshooting, problem-solving, and communication skills
- Experience supporting computer hardware, software, operating systems, and user access management
- Credit union or financial institution experience
- Experience supporting digital banking platforms
- CompTIA A+, Security+, Microsoft IT Support, or similar certifications
- Experience mentoring team members and collaborating across departments
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The Company
What We Do
Cedar Point Federal Credit Union was organized in 1945 to promote thrift among its members and provide a source of low-cost credit. As a member-owned, not-for-profit, community-based financial cooperative, its purpose is to provide financial advice and a high-quality line of financial products and personalized service.
