IT Specialist II

Join Immatics and shape the future of cancer immunotherapy; one patient at a time!  

Immatics is committed to making a meaningful impact on the lives of patients with cancer. We are the global leader in precision targeting of PRAME, a target expressed in more than 50 cancers. Our cutting-edge science and robust clinical pipeline form the broadest PRAME franchise with the most PRAME indications and modalities, spanning TCR T-cell therapies and TCR bispecifics. 

Why Join Us? 

• Innovative Environment: Help to pioneer advancements in cancer immunotherapy. 

• Collaborative Culture: Be part of a diverse team dedicated to your professional growth. 

• Global Impact: Contribute to therapies that make a lasting impact on patients globally. 

We are seeking an IT Specialist II to support our US SEC IT team. The IT Specialist will be responsible for prioritizing user requirements, overseeing system upgrades and researching new tools. This requires highly analytical skills and to able to understand business needs. Excellent communication skills and problem-solving abilities are essential. 

FLSA Classification: Hourly, Non-Exempt  
Schedule: 9:00 AM – 6:00 PM; Monday to Friday; On-site  
Reports to: Senior Director, IT  
Location: 13203 Murphy Road Suite 100 Stafford, TX 77477  

What You’ll Do: 

As an IT Specialist II, you will play a key role in supporting our IT operations:  

• Support end user on a day-to-day basis through ticketing system 

• Installing and updating critical operating systems. 

• Updating and maintaining inventory list.  

• Rollout and deployment of new pc. 

• New employee IT orientation. 

• Acts as both a primary support point and as an escalation point regarding technical issues within an enterprise environment. 

• Performs escalations when necessary for vendors or internal departments; capable of acting as remote support for vendors. 

• Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices. 

• Supports internal policies and procedures. 

• Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures. 

• Resolves unknown errors and documents resolution procedures for use in the knowledge base. 

• Provides suggestions or advice to senior management regarding IT device investment and enterprise device upgrades.  

• Assist in installing, maintenance, and troubleshooting lab devices and pc’s. 

Required Experience and Education: 

• Associates or Bachelor’s Degree 

• Three (3) years of IT support experience. 

• Strong experience with installing, imaging and troubleshooting Windows and MAC devices within an enterprise. 

• Strong ability to utilize clear and effective written and verbal communication. 

• Incident, ticketing, change management 

• Preferred – lab software support experience 

• Assist some facility with IT related tasks 

• Assist with vendor negotiation 

Preferred Experience and Education:  

• Strong ability to utilize clear and effective written and verbal communication. 

• Incident, ticketing, change management 

• Preferred – lab software support experience 

• Assist some facility with IT related tasks 

• Assist with vendor negotiation 

Competencies  

• Initiative 

• Problem Solving 

• Critical Thinking 

• Interpersonal Communication 

• Customer Service 

• Attention to Detail 

Work Environment:  

This is a sedentary position (at least 50% of time) in a typical office environment. There may be frequent interruptions with moderate noise levels and frequent use of printers, copiers, scanners, computers and other office equipment. Ability to sit, talk, walk, hear and communicate verbally and in writing is required. Occasional lifting of objects up to 25 lbs is expected.    

Physical demands: 

• Communicating Verbally – expressing or exchanging ideas by means of the spoken word to impart oral information to others to convey detailed spoken instructions or other workers accurately, loudly or quickly. 

• Hearing – the ability to hear, understand, and distinguish speech and/or other sounds one-on-one, group or conference, telephone, and other sounds. 

• Keyboarding – entering data or text into a computer or other machine by means of a keyboard. Devices include a traditional keyboard, 10 key-pad, touch screens and others.  

• Lifting - raising or lowering an object (up to 25 lbs) from one level to another (includes upward pulling). Carrying is to transport an object – usually by holding it in the hands or arms but may occur on the shoulder. 

• Near Visual Acuity – clarity of vision at approximately 20 inches or less (working with small objects, reading small print, including the use of computers).  

• Pushing - Exerting force upon an object so that the object moves away from the object. 

• Pulling - Exerting force upon an object so that the object moves toward the force.  

• Sitting – remaining in a sitting position for at least 50% of the time. 

• Standing/Walking - remain on one's feet in an upright position at a workstation.  

• Stooping – occasional bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles. 

Work authorization/security clearance requirements:  

Legal eligibility to work in the United States is required. Immatics participates in E-Verify and all new employees will be subject to the Department of Homeland Security requirements for employment   

Affirmative Action/EEO statement:   

Immatics is an equal opportunity employer. All employment decisions including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.  

What do we offer?  

At Immatics, we believe in investing in our team’s health, safety and well-being. Here’s what you can expect if you join Immatics 

Comprehensive Benefits:  

• Competitive rates for Health, Dental, and Vision Insurance 

• 4 weeks of Paid Time off, granted up front each year and prorated for first and last year of employment. 

• Sick Time Off – 56 hours  

• 12 Paid Holidays  

• 100% Employer-Paid Life Insurance up to at 1x annual salary 

• 100% Employer Paid Short- and Long-Term Disability Coverage  

• 401(k) with Immediate Eligibility  & company match… 

• You are eligible for 401(k) plan participation as of your first paycheck. 

• The company will match 100% of your contributions up to 3% of your base salary for the first two years of employment, 4% for years 2-3 of employment, and up to 5% of your salary from the fourth year onward of continued employment. 

• Partially paid Parental Leave for eligible employees. (3 weeks) 

• Additional voluntary employee paid coverages including  Accident, Hospital Indemnity, and Critical Illness Employee Paid Identity Theft Protection and Pet Insurance.  

Professional Growth:  

• Opportunities to work with leading experts in the field of T-cell immunotherapy.  

• Company provided learning and development opportunities 

• Fast paced, high demand collaborative and dynamic environment.