Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.
We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.
About the Role
As an IT Specialist, Local Brand (Contract), you will provide essential technical support directly to local service teams, ensuring they have the functional technology required for daily operations. In this Tier 1 role, you will focus on a foundational understanding of our systems to support local staff and field technicians. You will report to the Director of IT and be primarily based on-site at a local brand office to provide immediate assistance.
What You'll Do
- Provide front-line, Tier 1 support for technical issues for local staff and field technicians
- Monitor and resolve support tickets in Jira Service Management
- Execute the IT portion of new hire onboarding, including hardware setup and basic account provisioning in Google Workspace
- Educate local teams about current IT systems
- Travel to Local Brand offices for employee support, inventory management, and new project rollouts
Who You Are
- 2+ years of relevant Tier 1 IT support experience
- Foundational understanding of troubleshooting methodologies for common technical issues
- Working knowledge of macOS and Windows desktop environments
- Experience using communication platforms like Google Workspace, Slack, and Zoom
- Basic exposure to MDM tools (e.g., Jamf, Kandji, Intune) and account management
- Familiarity with SSO concepts and login troubleshooting
- Understanding of network infrastructure and cellular connectivity features and concepts
- A thoughtful communicator, able to explain issues quickly and efficiently to technical and non-technical audiences
- Customer-focused mindset and commitment to IT user experience
This is an independent contractor/contract position and is not eligible for Zephyr employee benefits, including medical, dental, vision, 401(k), paid time off, paid holidays, disability insurance, life insurance, parental leave, or other employee benefit programs.
Zephyr is proud to be an equal opportunity organization. We provide equal opportunities to qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other status protected by applicable law.
The hourly pay range for this contract position is $28-$42 per hour, depending on experience, skills, and qualifications. This is a contract position with hourly compensation only.
Skills Required
- 2-3 years of relevant Tier 1 IT support experience
- Experience with Jira Service Management and ticketing workflows
- Foundational troubleshooting methodologies for common technical issues
- Working knowledge of macOS and Windows desktop environments
- Experience using Google Workspace, Slack, and Zoom
- Hardware setup and basic account provisioning in Google Workspace (new hire onboarding)
- Basic exposure to MDM tools (e.g., Jamf, Kandji, Intune) and account management
- Familiarity with SSO concepts and login troubleshooting
- Understanding of network infrastructure and cellular connectivity concepts
- Strong verbal communication for technical and non-technical audiences
- Customer-focused mindset and commitment to end-user IT experience
What We Do
Zephyr is the first technology-forward, home-services platform designed to champion and empower trade technicians to better serve homeowners. We are dedicated to perfecting the home services experience from the inside out, by bringing together local HVAC, plumbing and electrical businesses and supporting them with superior operational processes, technology, and talent development. If you're interested in joining our team, check out our open roles here: https://boards.greenhouse.io/nohozephyrinc
