IDEALFORCE has a Contract position available immediately for a IT Specialist to join our customer in Phoenix, AZ. Please find below additional details about this job. Client prefers LOCAL CANDIDATES for this role. Kindly respond with your most up to date resume if you would like to pursue this opportunity.
Job DescriptionAbility to communicate and record information accurately, Ability to question others to determine specific needs, Ability to deal with people patiently, Ability to proofread and correct errors, Receive and place telephone calls, Fill out and verify information on forms or records, Proofread to verify that forms are completed properly. Offer or may add positions as applicable to this high-level category.
QualificationsThree to five years years of experience in a Help Desk environment with hands-on technical experience in the installation, maintenance and operations of networks and network applications. Working knowledge of fundamental operations of relevant software, hardware and other equipment. Knowledge of relevant call tracking applications. Knowledge and experience of customer service practices. Related experience and training with firewalls. Knowledge of Active Directory and Microsoft Exchange and excellent oral and written communications.
- Knowledge of basic office equipment including a personal computer, telephone and headset.
• A+ certification
• Network + certification
Additional Information- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.
SOURCER ASSIGNED:
Pete Tylor; Email: pete dot tylor at idealforce.com
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills Required
- 3-5 years experience in a Help Desk environment
- Hands-on technical experience in installation, maintenance and operations of networks and network applications
- Working knowledge of relevant software, hardware and other equipment
- Knowledge of call tracking applications
- Customer service experience and practices
- Related experience and training with firewalls
- Knowledge of Active Directory and Microsoft Exchange
- Excellent oral and written communications
- Knowledge of basic office equipment including PC, telephone and headset
- A+ certification
- Network+ certification
- Must clear background check prior to assignment
What We Do
Idealforce is a premier talent acquisition solutions provider that helps corporations find top-performing talent through innovative ways and technologies. The company offers unparalleled talent acquisition and management services, helping businesses find quality talent cost-effectively while assisting talented individuals in finding the best employers where their skills are recognized and rewarded.
