IT Specialist I
About the Role
Infinity Communications is seeking an IT Specialist I to provide frontline technical support for our growing organization. This role is ideal for someone with 1–2 years of IT experience who enjoys problem-solving, learning new technologies, and helping employees succeed.
You will serve as the first point of contact for IT support, assisting with hardware, software, user accounts, basic networking, and device deployments while helping maintain a secure and efficient technology environment.
Schedule & Location
- Full-time, in-office position
- Standard hours: 10:00 AM – 7:00 PM (to help support West Coast staff)
- Occasional after-hours or weekend support for critical issues
Key Responsibilities
- Provide first-level technical support via phone, email, teams, and in person
- Troubleshoot hardware, software, mobile device, printer, and network issues
- Configure and deploy laptops, mobile devices, and other equipment
- Manage user accounts, password resets, and access permissions
- Perform routine system maintenance, software updates, and endpoint support
- Assist with basic networking, Wi-Fi, and connectivity troubleshooting
- Follow cybersecurity best practices and report suspicious activity
- Document support requests, resolutions, and procedures
- Escalate complex issues to senior IT staff or vendors as needed
Qualifications
- 1–2 years of help desk, desktop support, or related IT experience
- Experience with Windows operating systems (MAC/MDM experience a plus)
- Basic troubleshooting skills for hardware, software, and networking issues
- Understanding of Backups, IP, DNS, and DHCP concepts
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities and learn new technologies quickly
Preferred
- CompTIA A+, Network+, or similar certifications
- Experience with Active Directory, Microsoft 365, SharePoint, ticketing systems, or remote support tools
- Basic knowledge of cybersecurity and endpoint protection
Compensation & Benefits
Salary: $52,000 – $54,000 annually, based on experience
Benefits Include:
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Company Holidays
Why Infinity Communications?
Infinity Communications supports critical telecommunications and disaster recovery operations across the country. As part of our IT team, you'll gain hands-on experience with a wide range of technologies while working in a collaborative environment that encourages growth and professional development.
Skills Required
- 1-2 years of help desk, desktop support, or related IT experience
- Experience with Windows operating systems
- MAC and MDM experience
- Basic troubleshooting skills for hardware, software, and networking issues
- Understanding of Backups, IP, DNS, and DHCP concepts
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities and learn new technologies quickly
- CompTIA A+, Network+, or similar certifications
- Experience with Active Directory, Microsoft 365, SharePoint, ticketing systems, or remote support tools
- Basic knowledge of cybersecurity and endpoint protection
What We Do
We offer multiple communication solutions catering to the needs of businesses of all kinds. Keeping in consideration the unique and different nature of every business, Infinity Communications offers customized plans to satisfy the requirements of every business. We assist our partners in engaging and communicating with customers in the most efficient way, along with providing solutions that fit all volumes and destinations. Our range of solutions includes: A-Z VoIP Termination (including unified communication), SIP Origination, Virtual DID Numbers, Cloud IP-PBX, SMS Services, and a premium quality Predictive Dialer Solution. Global Coverage: We have partnered globally with some of the most renowned telecom players, to go along with state-of-the-art infrastructure placed strategically, which has extended our reach, enabled us to provide world-class communication services with reliability, and exemplary VoIP call quality world coverage to our customers worldwide. Experience: Infinity Communications has recruited the most experienced and professional teams from the VoIP industry and associated technologies, which deploys the best industry practices. We understand the complexity of all businesses and their requirements to grow in a competitive world, for which very reason we have come up with the most efficient communication services and advanced VoIP solutions. Connecting businesses: Infinity Communications has built such a diverse and well spread network with the players that lead the industry, that customers, call center agents/customer service representatives and service providers can be linked to each other in the most convenient way possible. Global Reach: Infinity Communications provides wholesale VoIP services and teams which have years of experience in managing and deploying these services. It specializes in managing and deploying VoIP termination networks for kinds of environments and challenges. www.infinitycommunications.org
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