Orange is the next generation operator in the Belgian Telecom market. We are continuously investing in our IT department and maybe your talent is the one we are currently looking for!
Sounds good?
Then you might be glad to know that we are looking for an IT Solution Architect – Order Management. The teams to reinforce are dealing with the CRM, the Order Management and the Integration Technology. The domain covers both Mobile and Fixed communication specificities.
Your mission:
- You design the end-to-end solution architecture so that it responds to the needs of the organization from an agility and cost efficiency perspective
- You recommend “fit-for-purpose” solutions to meet the business needs
- You define the transition path from the current landscape to the future Customer Engagement ecosystem based on Salesforce and Vlocity
- You drive innovation in technology
As IT Solution Architect Order Management, you:
- Design & roll out cost effective architectures for your functional domain (= application portfolio) and in order to meet business requirements while ensuring compliance of the design with Enterprise Architecture principles
- Define the transition path from current to target architecture, taking into account business, technical, legal/regulatory and financial constraints and turns it into a 12m to 18m roadmap
- Drive innovation for a transversal functional domain by closely monitoring industry trends and understanding their impact on technology
- Identify and recommend fit to purpose solutions to meet the target architecture (incl. contribution to RFP as solution expert)
- Focus on execution plan in the framework of small to large projects and controls the deliverables from the outsourcing partner
- Support the domain manager in vendor management activities as solution expert
You have expertise in:
- Salesforce (sales, service and marketing cloud): campaign Management, case Management, customer interaction management
- Salesforce Communications Cloud (Vlocity): core and managed package, Enterprise Sales Manager
- CPQ capabilities (Configure / Price / Quote) in a Telco environment is an asset
- Expertise in: SaaS solutions and integration framework in complex IT landscape
- Experience in DevOps and Agile developments in key
Your profile:
- You have a university degree with at least 3 to 5 years of experience in designing cost effective IT solution
- Previous exposure to IT outsourcing delivery model (on/offshore) is a plus
- Proven experience in IT partner and contract management is a plus
- Able to work and collaborate transversally and have developed communication skills
- Capacity to influence and engage
- Stress resistant, customer- oriented and flexible
- English is a must. French or Dutch is optional
What are we offering:
A dynamic working environment where you have every opportunity for personal development. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, a company car, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, and medical insurance.
Inspired? Then we would like to hear from you! If there's a match in the making, we'll invite you for a first interview!
Top Skills
What We Do
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan « Lead the future », built on a new business model and guided by responsibility and efficiency. « Lead the future » capitalizes on network excellence to reinforce Orange's leadership in service quality.
