Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. At Joby, we've been working to make that dream a reality since 2009 and we're now in the final stages of certifying our aircraft with the FAA. With plans to launch our aircraft in the US and Dubai, we're now scaling manufacturing and preparing for the launch of our commercial service.
OverviewThe IT Site Administrator role provides support for network, server, storage, and enterprise software, and maintains access controls. Working with the IT Network, IT Infrastructure, and IT Service Desk teams, this position acts as an on-site resource to troubleshoot and deploy necessary systems. While utilizing a service desk ticketing system, the role also involves long-term projects related to site development and end-user systems. The site and role will include a focus on manufacturing floor support for end users and machines.
ResponsibilitiesInfrastructure (40% Focus)
- Maintain, troubleshoot, and provide smart hands support for computer systems, network devices, servers, and conference equipment
- Diagnose and resolve hardware and software errors by running diagnostics and documenting solutions
- Create documentation for planning and implementing infrastructure improvements
- In coordination with IT infrastructure and networking, perform scheduled maintenance for the sites, network stack, and server rooms
- Participate in the design and deployment of network operations, providing on-site configuration and troubleshooting
- Datacenter smart hands support, providing remote session access and coordinating troubleshooting or deployment assistance
- Serve as the primary point of contact for ISP, vendor, software, and office support for Joby's Ohio sites
OS Management (25% Focus)
- Install and upgrade computer components and software as needed
- Lead support for desktops, laptops, and test systems to ensure problems are resolved promptly with limited disruptions
- Operate and manage multi-OS device management systems (MDM) via JAMF and Intune to deploy security, OS, and software updates
- Drive the encryption of all workstations and maintain inventory records
- Manufacturing software installations, maintenance, troubleshooting, and escalation reporting
- Manage local inventory and report to leadership on equipment needs
- Manage deployments of end-user devices, test stands, and mobile devices
Service Desk Ticketing (20% Focus)
- Route tickets to IT Infrastructure or Network teams for escalated support
- Complete site-specific requests that require on-premise support
- Software management for licensing, enterprise applications, and processing requests
- Hardware support and RMA processing for all local inventory
Administration (15% Focus)
- Prepare accounts and computers for new hires and deliver onboarding materials
- Administer enterprise applications for email, messaging, document storage, and conferencing
- Enforce zero-trust and role-based permission policies for all users
- Associate or bachelor's degree in a related field, or equivalent experience
- 2+ years of experience in IT service roles
- Familiarity with scripting languages and automation tools
- Strong knowledge of IT operations best practices, including permission audits, documentation, and ticketing approvals
- Effective verbal and written communication skills suitable for different audiences
- Must be willing to travel to remote sites and perform repairs and/or maintenance
- This position must meet US export control compliance requirements, therefore a candidate must qualify as a “US Person” as defined by 22 C.F.R. § 120.15. “US Person” includes US Citizens, lawful permanent residents, refugees, or asylees
- Knowledge of server systems, software/hardware deployment tools, and networking protocols
- Jira Service Desk and ServiceNow ticket systems
- Intune, JAMF, or any MDM platforms
- Juniper routing and switching
- Entra ID and SAML SSO implementations
Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target pay for this position is $27-$39/hr. The compensation package will be determined by job-related knowledge, skills, and experience.
Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.
Joby is an Equal Opportunity Employer.
Skills Required
- Associate or bachelor's degree in a related field, or equivalent experience
- 2+ years of experience in IT service roles
- Familiarity with scripting languages and automation tools
- Strong knowledge of IT operations best practices, including permission audits, documentation, and ticketing approvals
- Effective verbal and written communication skills suitable for different audiences
- Willingness to travel to remote sites and perform repairs and/or maintenance
- Qualify as a US Person under 22 C.F.R. § 120.15, including US citizens, lawful permanent residents, refugees, or asylees
- Knowledge of server systems, software and hardware deployment tools, and networking protocols
- Experience with Jira Service Desk and ServiceNow ticket systems
- Experience with Intune, JAMF, or other MDM platforms
- Knowledge of Juniper routing and switching
- Knowledge of Entra ID and SAML SSO implementations
Joby Aviation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Joby Aviation and has not been reviewed or approved by Joby Aviation.
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Wellbeing & Lifestyle Benefits — Wellbeing perks are positioned as a meaningful part of the total package, including free daily meals and access to an on-site gym. These amenities are portrayed as reducing day-to-day costs and friction, making the overall rewards feel richer for some roles and sites.
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Retirement Support — Retirement support is described as comprehensive, including a 401(k) plan with a company match. Ownership-oriented savings options like an ESPP are also included alongside retirement benefits.
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Equity Value & Accessibility — Equity participation is a prominent component of total rewards through RSUs and an ESPP, making upside potential a core part of compensation design. This structure is framed as especially attractive when equity is valued as part of overall pay competitiveness.
Joby Aviation Insights
What We Do
Joby is a California-based company building quiet, all-electric aircraft to connect people like never before. With up to 150 miles of range and the ability to take off and land vertically, the Joby aircraft will change the way we move while reducing the acoustic and climate footprint of flight.
