About the Company: T3 Services Group is a national company with locations across the US providing Plumbing, Drains, HVAC, and Electrical services to customers. Our business is powered by phenomenal teammates who pride themselves in giving 5-star service to every customer they meet. And we can't forget our amazing administrative staff of call center agents, dispatchers, coordinators, etc who keep the business operating smoothly.
The Good Stuff
- Medical, Dental & Vision Insurance
- Pet Insurance
- 401(k) with 4% company match
- PTO, Paid Holidays, and Paid Wellness Time
- Paid Parental Leave
- Employee Discounts
Position Summary
The IT & ServiceTitan Support Specialist is a hybrid support role that sits at the intersection of people, systems, and operations. You’ll provide frontline IT helpdesk support while also owning day-to-day ServiceTitan configuration and data maintenance.
This role is ideal for someone who’s detail-oriented, tech-savvy, and comfortable switching gears throughout the day. You might be onboarding a new employee in the morning, troubleshooting a ServiceTitan workflow after lunch, and auditing system data before the day ends. Your work keeps our teams productive and our systems running smoothly.
Essential Functions
IT Support
- Serve as first-line helpdesk support for internal technology issues, including hardware, software, and user access
- Manage employee onboarding and offboarding, including:
- Equipment setup and retrieval
- User account creation and deactivation
- Software and system access provisioning
- Maintain IT asset inventory and user documentation
- Escalate advanced issues to vendors or senior IT partners when needed
- Train and support employees on internal systems and standard tools
- Ensure compliance with IT policies and security protocols
ServiceTitan Support
- Perform daily data entry and system maintenance to ensure accuracy and consistency
- Configure and maintain
- Employee and technician records
- Pricing, forms, workflows, and system settings
- Job types, tags, and business rules
- Troubleshoot ServiceTitan configuration issues and user questions
- Maintain clear documentation for standardized processes and configurations
- Conduct audits to support data integrity and quality control
Flex Role Expectations
- Balance IT helpdesk needs with ServiceTitan administrative work
- Adjust quickly to shifting priorities and operational demands
- Partner cross-functionally to support technical and operational initiatives
- Maintain a high level of service while managing multiple workstreams
Skills & Abilities
Education
- High school diploma or GED required
- Bachelor’s degree in Computer Science, IT, or a related field preferred
- Equivalent work experience or technical training may be substituted
Computer Skills
- Microsoft Office and O365 Admin experience
- Experience with ServiceTitan or similar field service management platforms
- Comfortable working in cloud-based systems and databases
Certifications
- Industry certifications (Microsoft, Google, Apple, etc.) are encouraged but not required
Other Requirements
- Ability to travel up to 15% nationwide
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What We Do
Transforming the Trades (T3) Services Group is home to a family of home service brands located all over the United States. T3's mission is not only delivering best-in-class services including plumbing, drains, HVAC, and electrical to the communities they serve, but also, fostering growth oriented workplaces. Founded in 2020, T3 has already grown from a small plumbing and HVAC company in Austin, TX to a family of vibrant, high performing cultures in Texas, Washington, Colorado, and New Mexico
