IT Service Desk Analyst III
Location: On-site in New York City, NY | Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST
Compensation Range: $60,000-75,000
The Opportunity
We’re seeking a proactive, technically skilled, and customer-focused IT Service Desk Analyst to join our NYC team. This role is ideal for someone who thrives in a semi-autonomous environment and is confident taking the lead on-site. The role will require independent oversight and decision-making for day-to-day support needs in the NYC office. In collaboration with a distributed IT team and one other local support colleague. You’ll also work closely with the Office Manager to ensure seamless coordination on all local technology-related operations and employee support.
What You’ll Do
- Serve as the primary on-site IT support resource for our NYC location, handling escalated support requests and technology needs with professionalism and urgency.
- Collaborate closely with the Office Manager to proactively address hardware setups, AV needs, workspace changes, and user onboarding/offboarding logistics.
- Provide in-person and remote support for Windows and macOS systems, enterprise software, network access, printers, and mobile devices.
- Manage daily support tickets, escalations, and service documentation with a focus on identifying trends and recommending solutions.
- Take ownership of AV setup and support for meetings and events (Zoom, microphones, projectors, displays), ensuring reliable performance.
- Mentor other support team members by sharing knowledge, reviewing complex tickets, and contributing to team-wide best practices.
- Participate in IT operations and process improvement initiatives, helping enhance the employee tech experience at both local and organizational levels.
- Assist in basic Office 365 and Active Directory administration, such as account provisioning, group access, and password resets.
- Act as a trusted technical advisor and problem-solver for associates, consistently delivering a positive, service-oriented experience.
About You
- At least 3 years of experience in IT support or service desk roles, preferably in a mid-size or enterprise environment.
- Strong diagnostic and troubleshooting skills across hardware, operating systems (Windows/macOS), peripherals, and software.
- Self-starter with proven experience working independently in an on-site role while collaborating effectively with distributed teams.
- Strong organizational and communication skills—you know how to balance urgency with clarity and calm.
- Comfortable with supporting AV and conferencing technologies and troubleshooting live meeting issues.
- Experienced with ticketing systems such as Jira Service Management, Zendesk, or ServiceNow.
- Familiar with Office 365, Active Directory, and general IT operations in a business setting.
- A natural collaborator with the ability to form strong working relationships with cross-functional partners like Office Managers and Executives.
- High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL, Microsoft 365) preferred.
- Able to commute and work from our NYC office Monday through Friday
Why You’ll Thrive Here
At Rue Gilt Groupe, we embrace curiosity, accountability, and a culture of support. As the face of IT in our NYC office, you’ll have the opportunity to work independently, mentor others, and make a real impact on how we deliver technology support at scale. We’re excited to meet IT professionals who lead with service, communicate with clarity, and solve with creativity.
ABOUT US:
Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.
Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon.
Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.
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What We Do
Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon. Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered.
Why Work With Us
We are passionate professionals who are energized by being immersed in the e-commerce business. Our teams have a “just do-it” team attitude that enables each of us to tap into our entrepreneurial spirit to fuel our growth.
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